Philips AC1213 User manual - Page 19
Troubleshooting
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English 8 Troubleshooting This chapter summarizes the most common problems you could encounter with the air purifier. If you are unable to solve the problem with the information below, visit www. philips.com/support or call 1-866-309-8817 for assistance. Problem Possible solution The air purifier does not work even though it is plugged in to the wall outlet and switched on. • Try a different electrical outlet or check the wall switch. • The filter alert status is displaying the filter code. Replace the corresponding filter and reset the filter lifetime counter (see chapter "Replacing the filter"). • If the problem persists, visit www.philips.com/support or call 1-866-309-8817 for assistance. The air purifier does not work even though it is switched on. • The filter replacement indicator has been on continuously but you have not replaced the corresponding filter, and the air purifier is now locked. In this case, replace the filter and reset the filter lifetime counter. The air purifier accidentally powers off. • The air purifier restarts automatically and goes to the previous mode when the power resumes. • If the router your purifier is connected to is dual - band and currently it is not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair your purifier again. 5Ghz networks are not supported. • Web authentication networks are not supported. • Check if the purifier is within range of the Wi-Fi router. You can try to locate the air purifier closer to the Wi-Fi router. • Check if the network name is correct. The network name is case-sensitive. The Wi-Fi setup is not successful. • • Check if the Wi-Fi password is correct. The password is case-sensitive. Retry the setup with the instructions in section 'Set up the Wi-Fi connection when the network has changed'. • The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. • Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. • Consult the help section in the App for extensive and up- to-date troubleshooting tips. EN 17