Philips AC2885 User manual - Page 21

English For AC2889 connected version only: Problem Possible solution Which App I should • download? • • • • The Wi-Fi setup is • not successful. • • • • Please download and install the 'Air Matters' App developed by FreshIdeas Studio from the App Store or Google Play. If the router your purifier is connected to is dual - band and currently it is not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair your purifier again. 5Ghz networks are not supported. Web authentication networks are not supported. Check if the purifier is within range of the Wi-Fi router. You can try to locate the air purifier closer to the Wi-Fi router. Check if the network name is correct. The network name is case-sensitive. Check if the Wi-Fi password is correct. The password is case-sensitive. Retry the setup with the instructions in section 'Set up the Wi-Fi connection when the network has changed'. The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. Consult the help section in the App for extensive and upto-date troubleshooting tips. EN 19