Philips DL8781 User manual - Page 20

Problem, Possible cause, Solution

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20 English Problem Possible cause Solution Unexpected measurement Incorrect posture. results . Please step on the measurement platform and stand still. When measuring barefoot, make sure your feet are clean and slightly damp. The device is placed on a soft Place the device on a flat, hard surface surface such as a carpet or on or attach the carpet feet supplied to the an uneven surface. feet of the scale. Your feet are too dry. Wipe your feet with a damp cloth to make sure that they are slightly damp when you take the measurement. The display remains blank when the device is switched on. There are no batteries in the Insert 4x 1.5V AAA alkaline batteries device. (see 'Inserting/removing the batteries'). The batteries are empty. Replace all four batteries at the same time with new ones. Use 4x 1.5V AAA alkaline batteries. The device does not perform measurement/ analysis of body fat. You are standing on the measurement platform wearing socks or shoes. Make sure you are barefoot during the BIA measurement and keep full contact with the measurement platform. Make sure your feet are clean and slightly damp. The device switches off automatically. The batteries are empty. Replace all four batteries at the same time. We advise you to replace batteries before they are completely empty. Use 4x 1.5V AAA alkaline batteries. Data transmission failed. Bluetooth® is off. Turn on Bluetooth® on your mobile device. The Philips HealthSuite health app is off. Press the icon on your mobile device to activate the health app. The scale and your mobile device are more than 16 feet / 5 meters away from each other. Place your mobile device closer to the scale. When the profiles were shown alternately on the display, you selected the wrong profile. Repeat the measurement and confirm the correct user profile by tapping on the scale. When the profiles were shown alternately on the display, you selected the wrong profile. You are standing on the measurement platform wearing socks or shoes. Make sure you are barefoot during the BIA measurement and keep full contact with the measurement platform. Make sure your feet are clean and slightly damp.

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English
20
Problem
Possible cause
Solution
Unexpected measurement
results .
Incorrect posture.
Please step on the measurement
platform and stand still. When measuring
barefoot, make sure your feet are clean
and slightly damp.
The device is placed on a soft
surface such as a carpet or on
an uneven surface.
Place the device on a flat, hard surface
or attach the carpet feet supplied to the
feet of the scale.
Your feet are too dry.
Wipe your feet with a damp cloth to
make sure that they are slightly damp
when you take the measurement.
The display remains
blank when the device is
switched on.
There are no batteries in the
device.
Insert 4x 1.5V AAA alkaline batteries
(see 'Inserting/removing the batteries').
The batteries are empty.
Replace all four batteries at the same
time with new ones. Use 4x 1.5V AAA
alkaline batteries.
The device does not
perform measurement/
analysis of body fat.
You are standing on the
measurement platform
wearing socks or shoes.
Make sure you are barefoot during the
BIA measurement and keep full contact
with the measurement platform. Make
sure your feet are clean and slightly
damp.
The device switches off
automatically.
The batteries are empty.
Replace all four batteries at the same
time. We advise you to replace batteries
before they are completely empty.
Use 4x 1.5V AAA alkaline batteries.
Data transmission failed.
Bluetooth® is off.
Turn on Bluetooth® on your mobile
device.
The Philips HealthSuite
health app is off.
Press the icon on your mobile device to
activate the health app.
The scale and your mobile
device are more than 16 feet
/ 5 meters away from each
other.
Place your mobile device closer to the
scale.
When the profiles were
shown alternately on the
display, you selected the
wrong profile.
Repeat the measurement and confirm
the correct user profile by tapping on the
scale.
When the profiles were
shown alternately on the
display, you selected the
wrong profile.
You are standing on the
measurement platform
wearing socks or shoes.
Make sure you are barefoot during the
BIA measurement and keep full contact
with the measurement platform. Make
sure your feet are clean and slightly
damp.