Philips DL8791 User manual - Page 5

-- Active view: When this function is enabled, the screen goes to the activity screen when an activity is detected. -- Invert colors: Select either black or white as your standard screen color. -- Clock: Select analog or digital display of the clock time. -- Backlight: When you enable backlight, the display lights up briefly when you touch the touch ring to improve visibility. -- Vibration: Turn vibration on or off. The alarm will still vibrate in case vibration is turned off. -- Flight mode: When you select the flight mode, Bluetooth automatically switches off. Select 'turn off flight mode' to return to normal mode. -- Unpair: This function unpairs the health watch and smartphone. Use this function if you want to pair the watch with a new phone or with your current phone in case of syncing issues. Pairing to the same phone might require to shut down the app and delete the health watch from your smartphone's Bluetooth settings first. -- Factory reset: This will reset your watch and will unpair your device with the Philips HealthSuite health app. This will also delete all your unsynchronized data from the Philips health watch. All settings will switch to default settings and the device will switch off. To activate the watch again, place it in the charger. Cleaning and storage To clean the watch, wipe the surface of the device with a dry or slightly damp cloth with water or mild detergent. Clean the charging cradle with a dry cloth. Never use compressed air, scouring pads, abrasive cleaning agents or aggressive liquids such as gasoline or acetone to clean the device. This could damage the device. Store the device in a dry, dust-free place away from direct sunlight or other heat sources. Avoid surroundings with fluctuating temperatures. Disposal Your product is designed and manufactured with high quality materials and components, which can be recycled and reused. For recycling information, please contact your local waste management facilities or visit www.recycle.philips.com This device contains a rechargeable battery which must be disposed of properly. Contact your local town or city officials for battery disposal information. You can also call 1-800-8-BATTERY or visit www.rbrc.com for battery drop-off locations. For assistance, visit our website www.philips.com/ support or call 1-844-531-6861 toll free. Accessories Philips accessories may be purchased at a store near you, or on our website www.philips.com/ store. Troubleshooting This chapter summarizes the most common problems you could encounter with the device. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or call 1-844-531-6861 for assistance. You can also visit the help section in the app. Prob­lem Possible cause Solution Unable to find the Philips Health­ Suite health app in the app store. A typo in app store search is made. Try to write the name 'HealthSuite' correctly in your app store or go to www.philips. com/healthprograms/ for further instructions. Unable Smartphone to down­ is not load app. compatible with the app. Incorrect OS. The app only works with iOS and Android. Make sure iOS 8.0+ or Android 4.4.2+ is installed on your mobile device. Pairing was unsuc­ cessful. Bluetooth is switched off on your phone. Activate Bluetooth on smartphone. Hold device close to mobile phone and try again. Pairing was not enabled on the health watch. Make sure to enable pairing on the health watch by tapping the '>'-button in the pairing screen. Devices are not within range or other devices interfere. Make sure no other devices are nearby to avoid interference. Battery of the Make sure the battery device is too of the device is low. charged. Pairing again with the same phone or tablet is not possib­le. On the OS of the phone, in the app or in the health watch the former pairing bond still exists. If you want to pair to the same phone again follow these steps below: For iOS: 1. Go to Settings on your health watch and choose the unpair function. Prob­lem Possible cause For Android: Solution 2. In the Philips HealthSuite health app, go to Health Watch in the Settings menu and choose 'Remove device'. 3. Shut down the app. 4. Remove the Philips health watch from the Bluetooth settings menu of your smartphone. 5. Open the Philips HealthSuite health app and pair again. 1. Go to Settings on your health watch and choose the unpair function. 2. In the Philips HealthSuite health app, go to Health Watch in the Settings menu and choose 'Remove device'. 3. Try to pair again. Sync­ing does not work. Bluetooth is off on your phone or health watch. Activate Bluetooth on your smartphone and make sure flight mode is not activated on the health watch. Devices are not within range. Hold device close to mobile phone and try again. Device is not paired. Make sure device is properly paired. (see 'Preparing for use') Battery of the Make sure the battery device is too of the device is low. charged. Touch inter­face is not workin­g. The screen is locked. Unlock the screen by tapping three times on the bottom of the touch ring. Prob­lem Possible cause Solution The device does not respo­nd or the display is dark and the device seems switch­ed off. The battery is empty. There is an internal error. Put the device in the charging cradle and connect to a power socket. Wait until the device is fully charged. If the device fails to charge or the device still does not respond, call 1-844-531-6861 for assistance. The glass The watch of the was dropped. device is broken. Call 1-844-531-6861 for assistance. Do not use the device when the glass is broken. Heart rate signal is not showi­ng. Strap is not fastened tight enough around your wrist. Personal settings are incorrect in the app. Make sure the watch is worn correctly. Indicate the side you are wearing the watch on in the app. In the app you can also select if your wearing side is your dominant hand. Update and correct your personal settings in the app. Watch or skin Clean the device and is not clean. your skin under the device. In doubt Direct contact about with the skin accura­ can be lost cy. / My if the watch device is is worn too not mea­ loosely or sur­ing when the correc­ strap is tly. positioned over the wrist bone or when there is a lot of hand/wrist movement. Make sure to position the watch correctly and provide a snug but comfortable fit. If this does not fix the issue, try re-positioning the watch at bit higher up on the arm or on the other arm. (if you place the watch on the other arm, do not forget to change the watch placement setting in the app). Blood flow in the skin can be impacted by increased pressure on the small blood vessels in the skin (e.g. when the watch strap is too tight). Try loosening the strap a notch to relieve some pressure, but make sure the watch still retains a snug fit.