Philips DVP5982 User manual - Page 53

Problem, Solution - troubleshooting

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English Troubleshooting (continued) Problem Solution The aspect ratio of the screen cannot be changed. - The aspect ratio is fixed on the DVD disc. - Depending on the TV, it may not be possible to change the aspect ratio. Not able to select some items in the setup/system menu. - Press STOP button twice before selecting the setup/ system menu. - Depending on the disc availability, some menu items cannot be selected. The DVD player does not start playback. - Insert a readable disc with the playback side facing down. - Check the disc type, colour system (NTSC) and region code. - Check for any scratches or smudges on the disc. - Press SETUP to turn off the setup menu screen. - You may need to enter the password in order to change the parental rating level or to unlock the disc for playback. - Moisture may have condensed inside the system. Remove the disc and leave the system turned on for about an hour. - Disconnect the power cord from the power outlet for a few minutes. Reconnect the power cord and try to operate again as usual. Picture freezes momentarily during - Check the disc for fingerprint/scratches and clean with a playback. soft cloth wiping from center to edge. Unable to select Progressive Scan on/off. - Check that the output of the video signal is turn to { On }. Unable to play DivX® movies. - Check that the DivX® file is encoded in 'Home Theatre' mode with DivX® 5.x encoder. - Check that the DivX® movie downloaded is a complete file. No sound during DivX® movies playback. - The audio codec may not be supported by this DVD player. An DivX® movies does not repeat. Certain DivX® files does not play or are skipped. - Check that file size of the movie does not exceed the file size of the disc during downloading. - Make sure the file name extension is correct. You can check this using a computer with CD-ROM. - The player is designed to playback DVD, VCD, CD audio, MP3 and DivX® discs only. Other digital audio formats such as liquid audio, RM (RealMedia), WAV or non-audio files like '.doc', '.txt', '.pdf' are not supported. - Try to play the problem DivX® files, on a computer. If they do not work, the source file appears to be corrupt. - Try to download the file again from a different source, or if you have created the file yourself, create the file again and make sure the settings are correct. 1_dvp5982MKII_37_eng 2.indd 53 53 2007-08-20 5:03:07 PM

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English
53
Problem
Solution
Troubleshooting
(continued)
The aspect ratio of the screen
cannot be changed.
Not able to select some items in the
setup/system menu.
The DVD player does not start
playback.
Picture freezes momentarily during
playback.
Unable to select Progressive Scan
on/off.
Unable to play DivX
®
movies.
No sound during DivX
®
movies
playback.
An DivX
®
movies does not repeat.
Certain DivX
®
files does not play or
are skipped.
–
The aspect ratio is fixed on the DVD disc.
–
Depending on the TV, it may not be possible to change
the aspect ratio.
–
Press STOP button twice before selecting the setup/
system menu.
–
Depending on the disc availability, some menu items
cannot be selected.
–
Insert a readable disc with the playback side facing down.
–
Check the disc type, colour system (NTSC) and region
code.
–
Check for any scratches or smudges on the disc.
–
Press SETUP to turn off the setup menu screen.
–
You may need to enter the password in order to change
the parental rating level or to unlock the disc for
playback.
–
Moisture may have condensed inside the system. Remove
the disc and leave the system turned on for about an
hour.
–
Disconnect the power cord from the power outlet for a
few minutes. Reconnect the power cord and try to
operate again as usual.
–
Check the disc for fingerprint/scratches and clean with a
soft cloth wiping from center to edge.
–
Check that the output of the video signal is turn to
{ On }.
– Check that the DivX
®
file is encoded in ‘Home Theatre’
mode with DivX
®
5.x encoder.
– Check that the DivX
®
movie downloaded is a complete
file.
–
The audio codec may not be supported by this DVD
player.
–
Check that file size of the movie does not exceed the file
size of the disc during downloading.
–
Make sure the file name extension is correct. You can
check this using a computer with CD-ROM.
–
The player is designed to playback DVD, VCD, CD audio,
MP3 and DivX
®
discs only. Other digital audio formats
such as liquid audio, RM (RealMedia), WAV or non-audio
files like ‘.doc’, ‘.txt’, ‘.pdf’ are not supported.
– Try to play the problem DivX
®
files, on a computer. If
they do not work, the source file appears to be corrupt.
–
Try to download the file again from a different source, or
if you have created the file yourself, create the file again
and make sure the settings are correct.
1_dvp5982MKII_37_eng 2.indd 53
1_dvp5982MKII_37_eng 2.indd
53
2007-08-20 5:03:07 PM
2007-08-20
5:03:07 PM