Philips SM7684 User manual - Page 22

Ordering accessories, Troubleshooting

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22 English Error code 05 14 Problem Possible solution There is air in the water circuit. The AquaClean filter was not prepared properly before installation or it is clogged. The machine is overheated. Restart the machine by switching it off and on again with the main switch. If this works, dispense 2-3 cups of hot water. Descale the machine if you have not done so for a longer period of time. Remove the AquaClean filter and try again to brew a coffee. If this works, make sure that the AquaClean filter is prepared properly before you place it back (see 'Preparing the AquaClean filter for activation'). Put the AquaClean filter back into the water tank. If this still does not work, the filter might be clogged and needs to be replaced. Switch the machine off and switch it back on again after 30 minutes. Ordering accessories To clean and descale the machine, only use the Philips maintenance products. These products can be purchased from your local retailer, from the authorized service centers or online at www.saeco.com/care. To find a full list of spare parts online, enter the model number of your machine. You can find the model number on the inside of the service door. Maintenance products and type numbers: - Descaling solution CA6700 - AquaClean filter CA6903 - Brew group grease HD5061 - Coffee oil remover tablets CA6704 - Milk circuit cleaner CA6705 - Maintenance kit CA6707 Troubleshooting This chapter summarizes the most common problems you could encounter with the machine. Support videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For contact details, see the warranty leaflet. Problem Cause Solution The drip tray fills up quickly. This is normal. The machine uses water to rinse the internal circuit and brew group. Some water flows through the internal system directly into the drip tray. Empty the drip tray every day or as soon as the red 'drip tray full' indicator pops up through the drip tray (Fig. 30). Place a cup under the dispensing spout to collect rinsing water.

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Error
code
Problem
Possible solution
05
There is air in the
water circuit.
Restart the machine by switching it off and on again with
the main switch. If this works, dispense 2-3 cups of hot
water. Descale the machine if you have not done so for a
longer period of time.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
Remove the AquaClean filter and try again to brew a
coffee. If this works, make sure that the AquaClean filter is
prepared properly before you place it back (see
'Preparing the AquaClean filter for activation'). Put the
AquaClean filter back into the water tank. If this still does
not work, the filter might be clogged and needs to be
replaced.
14
The machine is
overheated.
Switch the machine off and switch it back on again after
30 minutes.
Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These
products can be purchased from your local retailer, from the authorized service centers or
online at
www.saeco.com/care
. To find a full list of spare parts online, enter the model
number of your machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
-
Descaling solution CA6700
-
AquaClean filter CA6903
-
Brew group grease HD5061
-
Coffee oil remover tablets CA6704
-
Milk circuit cleaner CA6705
-
Maintenance kit CA6707
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine.
Support videos and a complete list of frequently asked questions are available on
www.saeco.com/care
. If you are unable to solve the problem, contact the Consumer Care
Center in your country. For contact details, see the warranty leaflet.
Problem
Cause
Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the
internal circuit and brew
group. Some water flows
through the internal system
directly into the drip tray.
Empty the drip tray every day or as
soon as the red 'drip tray full'
indicator pops up through the drip
tray (Fig. 30). Place a cup under the
dispensing spout to collect rinsing
water.
22
English