Pioneer BDP51FD Owner's Manual - Page 51

Chapter 7 07 Additional information Troubleshooting Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble cannot be rectified after checking the items below, please contact customer services. In the US, call Toll Free (800) 421-1404. (Telephone lines are open Monday through Friday 6:00 AM to 4:30 PM (Pacific Time).) In Canada, call Local (905) 479-4411, or Long distance +1(877) 283-5901. (Telephone lines are open Monday through Friday 9:00 AM to 5:30 PM (EST).) Playback Problem Check Remedy Disc does not play. Disc tray opens automatically. Is the disc scratched? Is the disc dirty? Is the disc properly set in the disc tray? It may not be possible to play scratched discs. Clean the disc (page 59). • Set the disc with the printed side facing up. • Set the disc properly in the depression in the disc tray. Is the region number correct? The region numbers of discs that can be played on this set are as shown below (page 10). • BDs: "A" (or including "A") and "ALL" • DVDs: "1" (or including "1") and "ALL" Is the player set in a humid place? There could be condensation inside. Wait for the condensation to dissipate. Do not set the player near an air-conditioner, etc. (page 58). Picture freezes and the front panel and remote control buttons stop working. • Press  STOP to stop playback, then restart playback. • If the playback cannot be stopped, press  STANDBY/ON on the player's front panel to turn off the power, then turn the power back on. • If the power cannot be turned off, press and hold  STANDBY/ON on the player's front panel for over 5 seconds. The power will turn off. No picture is displayed or the Is the video cable properly connected? picture is not displayed properly. Is the video cable damaged? Is the input setting on the connected TV or AV receiver or amplifier right? Insert the cable firmly and all the way in. If the cable is damaged, replace it with a new one. Read the operating instructions of the connected components and switch to the proper input. Are the terminals for outputting video signals properly set? Press VIDEO SELECT to switch the terminal from which the video signals are output. Is the output video resolution properly set? Depending on the player's output video resolution, the picture may not be displayed at all or displayed properly. Use OUTPUT RESOLUTION to switch to a resolution at which the picture is displayed properly (page 25). Is the player connected with an HDMI cable other than a High Press  while pressing  on the player's front panel to restore Speed HDMI™ cable (with a Standard HDMI™ cable)? the video outputs to the factory default settings. After use Setup Navigator to reset the player. There are some BDs for which the picture will only be output when connected by HDMI cable. Picture is stretched. Aspect ratio cannot be switched. Is the TV's aspect ratio properly set? Is 4:3 Video Out properly set? Read the TV's operating instructions and set the TV's aspect ratio properly. • Set 4:3 Video Out properly (page 40). • When video signals with a resolution of 1080/60i, 1080/60p, 1080/24p or 720/60p are being output from the HDMI OUT terminal or the COMPONENT VIDEO output terminals, they may be output in with an aspect ratio of 16:9 even if TV Aspect Ratio is set to 4:3 (Standard) (page 25). Sound and picture are not Is Output Terminal Priority properly set? synchronized. Set Output Terminal Priority properly (pages 20 and 48). 51 En