Plantronics CS70 User Guide - Page 11

72536-05_CS70_US_12.06.qxd:05-PI-010 6/18/07 12:54 PM Page 20 e unit. orking ntronics. one cord s phone o base ce g the AC n the tening ther re the e page 14. e. See n button sitions. me by the base w, select ibed on her e the e page 14. sition. you call. s the unit. ndicator. button to e is green. TROUBLESHOOTING Problem Sound in handset is distorted/hear echo in handset. I can hear too much background conversation, noise or sidetone. Solution • Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 16. • Point microphone towards your chin. • Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears. • If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 15. • Base is too close to computer or phone. See page 9 for proper positioning. • System needs to be reset. Perform system reset as described on page 21. Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 16. People I talk to can hear a buzz in the background. • Move the CS70N base further away from your phone. • AC charger is plugged into a power strip. Plug the AC charger into the wall directly. • Picking up another radio frequency. Call the Plantronics Technical Assistance Center for an RF filter. Battery talk time performance is significantly degraded even after a full recharge. Battery is going bad. Replace the battery with a new battery pack. See page 21. The call is dropped. (Talk indicator on the headset and base will not be illuminated.) Headset lost subscription. Try to reset the system. See page 21. If this does not work, try the resubscription procedure on page 11. I hear static that does not allow me to communicate. I hear beeps in the headset. • Link to headset is lost. Try to reestablish a link by pressing the headset talk button. • Unplug the AC charger from the base for 5 seconds, then plug back in. • Reset the whole system as described on page 21. • One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking. • Two beeps is an out of range warning. Move closer to the base. • Three rapid beeps every 15 seconds indicates your mute is on. Press the mute button once to turn mute off. • When an optional lifter is connected, three repetitive beeps indicate a call is coming into the headset. Press the call control button on the headset to answer the call. Handset lifter is installed but does not lift handset. My handset lifter operates every time I remove or replace my headset in the base unit. Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. IntelliStand is enabled. To disable the handset lifter, move the IntelliStand switch to position . 20 SUBSCRIPTION The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed. To do so, please follow the instructions on page 11 for Multi-Shift Pairing. SYSTEM RESET To recover from some fault conditions (refer to the Troubleshooting Section), you may need to perform a system reset. To perform the system reset, follow this procedure: 3 4 4 1. Simultaneously press the call control button and both the "+" and "-" volume buttons for 5 seconds. When the talk indicator light on the headset blinks, release all buttons. 2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode. 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect. The system reset operation is complete. BATTERY REPLACEMENT The custom battery supplied should last 2- 3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext. 5538 for information on sending back to factory to install new battery. 21