Plantronics RIG User Guide - Page 21

FAQ The Mute LED won't turn off. Make sure 3.5 mm cable is firmly plugged into the RIG Mixer. Callers can't hear me when I answer a phone call. Make sure the [MIC ROCKER] switch is deployed to Mobile Mode (blue). I can't hear the person on the other end of the phone call. Make sure that the [GAME/MOBILE SOUND] balancer (the left slider) is set to the midpoint (9 o'clock) or below. Setting this control to the top of the travel balances your audio mix toward game sound, and at the very top, connected mobile devices are effectively muted. Inline [CALL] button doesn't work The inline cable only works when plugged directly into a smartphone. When plugged into the RIG Mixer, use the controls on the mixer. The RIG Mixer supersedes the inline controls by design. I get screeching audio (when using RIG Mixer or Headset with a phone) Make certain that all audio jacks are fully and firmly inserted. If the jacks cannot make a proper connection, the RIG Headset + Mixer will not function correctly. Remember that some bulky smartphone and tablet cases don't allow for some jacks to connect properly. My phone does not ring through the headset, only through the handset itself. Some phones, like the Apple iPhone, are designed to ring through the handset to alert the user that a call is incoming when the phone is connected to headphones/earbuds and not in use. If ringing through the headset is the desired behavior, change the handset to silent mode. 21