Polk Audio Omni SB1 Soundbar User Guide - Page 8

File Quality: • Lossless file reproduction up to 16-bit/48kHz (CD Quality) and proper file handling for full compatibility with all high-resolution music up to 24bit/192k. • Plays all format bitrates [kbps]. DTS Play-Fi transmits high-resolution files, but it does down-sample them so that they can be distributed throughout a home. Software Updates In the spirit of improving the performance and functionality of your system, software updates will be required from time to time. To download those updates, we highly encourage you to register your Polk product during the setup process. On the home page of the app, scroll down to "Preferred Services" and follow the listed instructions. The sound coming from the bar is distorted. • Try turning down the volume of your audio source, if possible. • Audio processing-there may be audio processing occurring prior to reaching the bar. Disable this processing. The included remote control won't work. • Ensure the battery's protective plastic tab has been removed. • R eplace the battery (CR2025). The bar won't learn my remote control commands. • Carefully follow the programming instructions on the previous page of this manual. • Hold the remote steady and 1-2 feet from the front of the bar. • Quickly "tap" the button on your existing remote until the status LED blinks green. Note: The bar learns almost all IR commands, but some IR protocols cannot be programmed. Basic Troubleshooting Under "Settings" on the Omni App home page, you will find a category called Troubleshooting. This link will take you to the DTS Play-Fi Knowledge Base https://Play-Fi.com/faq?/support. Note that quite often an issue can be traced back to router or network performance. As always, for help answering any of your questions, please call the Polk Preferred Services @ 1-800-638-7276. Important Note: Router speeds and ranges that a manufacturer lists are determined under ideal operating conditions. A router's signal can be affected by walls and their construction materials. Troubleshooting FAQs The bar does not power on. • Ensure you have plugged the power supply into a live wall outlet. • Ensure that all components of the power supply are connected properly. • Ensure the power supply is properly connected to the bar power input. The volume of my television speakers gets louder than my Sound bar system over time. • T urn off your TV speakers per the instructions on page 4 of this manual. • W hen the remote control volume button is held down, your television may change volume levels faster than the bar. Use the buttons on the bar to adjust the volume of the bar to the correct balance with the TV speakers. Technical Assistance Thank you for your Polk purchase. If you have a question or comment, please feel free to call us or email us. In North America, call Polk Customer Service 800-377-7655 (M-F, 9:00 AM-5:30 PM EST) or via email [email protected]. Outside the US, call +1-410-358-3600. Contact Us Directly Polk 5601 Metro Drive Baltimore, MD 21215 800-377-7655 | www.polkaudio.com No sound from the bar. • Check that the TV or cable box is providing a signal. • If necessary, check using an alternate source. • Check that the bar is receiving power and is turned on. • Turn up the volume of the bar. • Check the input cables to make sure they are connected securely. • Turn up the volume of your television or cable box. • Check mute status: Is the bar status light slowly blinking green? If so, press the Mute button on the bar. 1. www.polkaudio.com 8