Ricoh BP20N User Guide - Page 141

Common Windows Problems, LED pattern, Possible Problems and Solutions, Problem

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LED pattern Possible Problems and Solutions The toner cartridge is empty. Remove the old toner cartridge and install a new one. See "Installing the Toner Cartridge" on page 2.4. Online/Error LED blinks orange The installed toner cartridge is not designed for your printer. Use a approved toner cartridge. Online/Error LED blinks orange and red alternately Common Windows Problems Problem "File in Use" message appears during installation. "Error Writing to LPTx" message appears. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. Possible Cause and Solution Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, and the printer is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. Close all other applications, reboot Windows, and try printing again. NOTE: Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/XP User's Guide that came with your PC for further information on Windows error messages. 6.22 SOLVING PROBLEMS

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S
OLVING
PROBLEMS
6.
22
Common Windows Problems
N
OTE
:
Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/XP User’s Guide that came
with your PC for further information on Windows error messages.
Online/Error
LED blinks
orange
The toner cartridge is empty. Remove the old
toner cartridge and install a new one. See
“Installing the Toner Cartridge” on page 2.4.
Online/Error
LED blinks
orange and red
alternately
The installed toner cartridge is not designed
for your printer. Use a approved toner
cartridge.
LED pattern
Possible Problems and Solutions
Problem
Possible Cause and Solution
“File in Use” message
appears during installation.
Exit all software applications. Remove all software from the
StartUp Group, then restart Windows. Reinstall the printer
driver.
“Error Writing to LPTx”
message appears.
• Ensure that the cables are connected correctly, and the
printer is on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
“General Protection Fault”,
“Exception OE”, “Spool32”,
or “Illegal Operation”
messages appear.
Close all other applications, reboot Windows, and try
printing again.