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Ricoh C220S User Guide - Page 228

Common Problems

UPC - 026649061264

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Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem The machine does not turn on. An error message is shown on the machine's screen. Pages are not printed. Pages are not printed. Strange noise comes from the area where a supply or an option is recently installed. Possible cause Solution The power cord is not connected properly. • Make sure that the power plug is firmly inserted into the wall outlet. • Make sure that the wall outlet is not defective by connecting another working device. An error has occurred. See p.239 "Error and Status Messages on the Screen". The machine is warm- Wait until "Printing" appears on the screen. ing up or receiving da- If "Processing" is displayed on the screen, ta. the machine is receiving data. The interface cable is not connected correctly. • Reconnect the cable. • Check that the interface cable is the correct type. The supply or option is Confirm that the supply or option is propernot properly installed. ly installed. The volume of the The volume is set to the Adjust the volume of the beep, ring, speak- sounds produced by high level. er, and alarm sounds . For details, see p.180 the machine is too loud. "Machine Settings". The volume of the The volume is set to Off Adjust the volume of the beep, ring, speak- sounds produced by or the low level. 9 the machine is too qui- et. er, and alarm sounds . For details, see p.180 "Machine Settings". Note ❒ If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative. 220

Section	Page
SP C220S/C221SF/C222SF User Guide	1
TABLE OF CONTENTS	3
1. Guide to the Machine	9
Introduction	9
Trademarks	9
Disclaimer	10
Manuals for This Machine	11
Description of Model Types	12
How to Read This Manual	13
Symbols	13
Using Manuals	14
Installing Manuals on Your Computer	14
Opening Manuals	15
Opening from the desktop icon	15
Opening from the [Start] menu	15
Opening from the CD-ROM	15
Removing Manuals from Your Computer	16
Feature Highlights	17
Using the Machine as a Printer	17
Connecting via USB	17
Connecting via a network	18
Using the Machine as a Copier	18
Making enlarged or reduced copies	18
Copying multiple pages on one sheet	19
Sorting the output paper	20
Using the Machine as a Scanner	20
Scanning from a computer	21
Sending scanned files via e-mail	22
Sending scanned files to an FTP server	22
Sending scanned files to a computer's shared folder	23
Using the Machine as a Fax Machine	23
Using as a fax machine	23
Using the machine with an external telephone	24
Guide to Components	25
Exterior: Front View	25
Exterior: Rear View	27
Interior	29
Control Panel	30
2. Getting Started	33
Installing the Machine	33
Where to Put the Machine	33
Unpacking	35
Turning the Power on	42
Initial Setup	44
Changing Operation Modes	45
Saving Energy	46
Multi-Access	47
Connecting the Machine	48
Connecting with USB Cable	48
Connecting with Network Cable	49
Reading the LED Lamps	51
Connecting to a Telephone Line	51
Configuring the Machine	53
Configuring Network Settings	53
Setting the machine to receive an IP address automatically	53
Assigning the machine's IP address manually	54
Configuring Telephone Network Settings	57
Selecting the telephone line type	57
Selecting the telephone network connection type	58
Setting the outside line access number	59
Sharing the Printer on a Network	60
Installing Options	61
Installing the Paper Feed Unit TK1010 (Tray 2)	61
Installing the Memory Unit Type F 256MB (DDR-SDRAM Module)	63
Paper and Other Media	66
Supported Paper for Each Tray	66
Specifications of Paper Types	68
Unsupported Types of Paper	71
Paper Storage Precautions	72
Printable Area	72
Loading Paper	74
Loading Paper in Tray 1	74
Loading Legal size paper	78
Loading envelopes	83
Loading Paper in the Optional Paper Feed Unit	86
Loading Paper in the Bypass Tray	88
Specifying Paper Type and Paper Size	90
Specifying the paper type	90
Specifying the standard paper size	91
Specifying a custom paper size	92
Placing Originals	93
About Originals	93
Recommended size of originals	93
Types of originals not supported by the Auto Document Feeder	93
Unscannable image area	94
Placing Originals	95
Placing originals on the exposure glass	95
Placing originals in the Auto Document Feeder	96
Entering Characters	97
Value Input Mode	97
Fax Number Input Mode	97
Text Input Mode	98
3. Using the Printer Function	101
Configuring Option Settings for the Printer	101
Conditions for Bidirectional Communication	101
If Bidirectional Communication is Disabled	102
Windows	102
Mac OS X	102
Accessing the Printer Properties	103
Accessing the Printer Properties from the [Printers and Faxes] Window	103
Accessing the Printer Properties from an Application	104
Windows	104
Mac OS X	104
Basic Operation in Printer Mode	105
If a Paper Mismatch Occurs	105
Continuing printing using mismatched paper	106
Resetting the print job	106
Canceling a Print Job	107
Canceling a print job before printing has started	107
Canceling a print job while printing	108
Using Various Print Functions	109
Print Quality Functions	109
Print Output Functions	110
4. Using the Copier Function	113
The Screen in Copier Mode	113
Basic Operation in Copier Mode	114
Canceling Photocopying	115
Making Enlarged or Reduced Copies	116
Copying Multiple Pages onto One Sheet	118
Specifying Scan Settings	121
Adjusting Image Density	121
Selecting the Document Type According to Original	122
Making 2-sided Copies	124
5. Using the Scanner Function	127
The Screen in Scanner Mode	127
Registering Scan Destinations	128
Modifying Scan Destinations	131
Deleting Scan Destinations	131
Scanning Using the Control Panel	132
Basic Operation for Sending Scanned Files	132
Specifying the scan destination	134
Specifying the Scan Settings	135
Specifying the scanning size according to the size of the original	135
Adjusting image density	137
Specifying resolution	138
Scanning from a Computer	139
Basic Operation for TWAIN Scanning	139
Scanning from a computer (Windows)	140
Scanning from a computer (Mac OS X)	141
6. Using the Fax Function	143
The Screen in Fax Mode	143
Setting the Date and Time	144
Registering Fax Destinations	146
Registering Fax Destinations Using the Control Panel	146
Modifying fax destinations	147
Deleting fax destinations	148
Registering Fax Destinations Using a Web Browser	150
Modifying fax destinations	151
Deleting fax destinations	151
Sending a Fax	152
Selecting Transmission Mode	152
Basic Operation for Sending a Fax	153
Cancelling fax sending	155
Specifying the Fax Destination	156
Specifying the destination using the One Touch buttons	156
Specifying the destination using Speed Dial	157
Specifying the destination using the broadcast function	159
Specifying the destination using the redial function	159
Useful Sending Functions	160
Specifying the Scan Settings	162
Adjusting image density	162
Specifying the resolution	163
Receiving a Fax	164
Selecting Reception Mode	164
Receiving a Fax in Manual Mode	166
Receiving a Fax in Fax Only Mode	166
Receiving a Fax in FAX/TEL Mode	167
Receiving a Fax in FAX/TAD Mode	168
7. Configuring the Machine Using the Control Panel	169
Basic Operation Using the Menu Screen	169
Menu Chart	171
Copy Settings	174
Changing Copy Settings	174
Copy Setting Parameters	175
Scanner Settings	178
Changing Scanner Settings	178
Scanner Setting Parameters	179
Fax Settings	181
Changing Fax Settings	181
Fax Setting Parameters	182
Fax Quick Dial/Speed Dial	187
Registering Fax Destinations in Fax Quick Dial/Speed Dial	187
Fax Quick Dial/Speed Dial Parameters	187
Machine Settings	188
Changing Machine Settings	188
Machine Setting Parameters	189
Network Settings	193
Changing Network Settings	193
Network Setting Parameters	194
Reports Print	196
Printing the Configuration Page	196
Reading the Configuration Page	196
Types of Report	198
Administrator Settings	199
Changing Administrator Settings	199
Administrator Setting Parameters	200
PDL Settings	204
Changing PDL Settings	204
PDL Setting Parameters	205
8. Configuring the Machine Using a Web Browser	209
Using a Web Browser	209
Displaying the Main Page	210
Changing the Interface Language	210
Checking the System Information and Tray/Toner Status	211
Checking Machine Status	213
Counter	213
Machine Information	215
Registering Destinations	216
Printing Reports	217
Configuring Network Setup	218
Network Status	218
Network Application	219
DNS Setting	220
Alert Messages	221
SNMP Settings	222
SMTP Settings	223
Configuring Administrator Setup	224
Password	224
Setting Default	224
Setting Backup	225
Setting Restore	226
9. Troubleshooting	227
Overview	227
Common Problems	228
Paper Feed Problems	229
Removing Printing Jams	230
If paper jams inside the fusing unit	231
If paper jams inside a tray	233
If paper jams inside the transfer unit	235
Removing Scanning Jams	236
Print Quality Problems	240
Checking the Condition of the Machine	240
Printer Problems	241
Changing the Printer Driver Settings	242
Printed Colors Do Not Match Displayed Colors	242
Print Positions Do Not Match Display Positions	243
Copier Problems	244
Scanner Problems	245
Fax Problems	246
Error and Status Messages on the Screen	247
Replacing Print Cartridges	254
Replacing the Waste Toner Bottle	259
10. Maintenance	265
Cleaning	265
Cautions to Take When Cleaning	265
Cleaning the Color Registration Sensor	265
Cleaning the Friction Pad and Paper Feed Roller	267
Cleaning the Registration Roller	270
Cleaning the Exposure Glass	272
Cleaning the Auto Document Feeder	272
Moving the Machine	273
Moving over a Short Distance	273
Moving over a Long Distance	275
Disposal	276
If the Machine is Not Going to Be Used for a Long Time	277
Preparing the Machine For a Long Period of Inactivity	277
Using the Machine Again after it has been Inactive for a Long Period	279
Where to Inquire	282
Consumables	283
Print Cartridges	283
Waste Toner Bottle	284
11. Appendix	285
Specifications of the Machine	285
General Function Specifications	285
Printer Function Specifications	287
Copier Function Specifications	288
Scanner Function Specifications	288
Fax Function Specifications	289
Specifications of Options	291
Paper Feed Unit TK1010	291
Memory Unit Type F 256MB	291
Electromagnetic Interference	292
Information about Installed Software	293
expat	293
JPEG LIBRARY	293