Samsung FTQ307NWGX User Manual (user Manual) (ver.1.0) (English) - Page 59

troubleshooting - installation

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troubleshooting 06 TROUBLESHOOTING Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). PROBLEM The range is not level. The appliance must be accessed for servicing and cannot be moved easily. The oven control beeps and displays an F error code. The Induction control beeps and displays an F error code. POSSIBLE CAUSE The appliance has been installed improperly. SOLUTION • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. • Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. • Insure the cabinets are square and provide sufficient room for installation. The kitchen cabinets are not • Contact a builder or installer to make the square and built too tightly in to the appliance accessible. appliance. The carpet is interfering with movement of the range. • Provide sufficient space so the range can be lifted over the carpet. You have a function error code. CODE CAUSE -SE- Shorted key E-27 Oven sensor opened E-28 Oven sensor shorted • Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. E-08 Oven heating error E-0A Oven heating over E-0E Door locking error You have a function error code. CODE CAUSE -SE- Touch Button Short Error -LE- Low Voltage Error -ot- Over Temperature Error - - Pan Detection Error • Press touch the On/Off control sensor. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. CODE CAUSE -to- Top Sensor Open Error (Sensor-Top) -t - Top Sensor Short Error (Sensor-Top) -bo- IGBT Sensor Open Error (Assy-Inverter Module) -b - IGBT Sensor Short Error (Assy-Inverter Module) • Call for service. Troubleshooting _59

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06 TROUBLESHOOTING
Troubleshooting _
59
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM
POSSIBLE CAUSE
SOLUTION
The range is not
level.
The appliance has been installed
improperly.
Place the oven rack in the center of the
•
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
Insure the floor is level and strong and
•
stable enough to adequately support the
range.
The floor is sagging or sloping.
Contact a carpenter to correct the
•
situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
Insure the cabinets are square and provide
•
sufficient room for installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and built too tightly in to the
appliance.
Contact a builder or installer to make the
•
appliance accessible.
The carpet is interfering with
movement of the range.
Provide sufficient space so the range can
•
be lifted over the carpet.
The oven control
beeps and displays
an F error code.
You have a function error code.
CODE
CAUSE
-SE-
Shorted key
E-27
Oven sensor opened
E-28
Oven sensor shorted
E-08
Oven heating error
E-0A
Oven heating over
E-0E
Door locking error
Press the
•
CLEAR/OFF
pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
The Induction
control beeps and
displays an F error
code.
You have a function error code.
CODE
CAUSE
-SE-
Touch Button Short Error
-LE-
Low Voltage Error
-ot-
Over Temperature Error
-
-
Pan Detection Error
Press touch the
•
On/Off
control
sensor.
If the problem persists, disconnect all
power to the range for at least 30 seconds
and then reconnect the power. If this does
not solve the problem, call for service.
CODE
CAUSE
-to-
Top Sensor Open Error
(Sensor-Top)
-t
-
Top Sensor Short Error
(Sensor-Top)
-bo-
IGBT Sensor Open Error
(Assy-Inverter Module)
-b
-
IGBT Sensor Short Error
(Assy-Inverter Module)
Call for service.
•