Samsung FTQ353IWUX User Manual (ENGLISH) - Page 48

troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). PROBLEM The range is not level. POSSIBLE CAUSE The appliance has been installed improperly. SOLUTION • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. The appliance must be accessed for servicing and cannot be moved easily. The oven control beeps and displays an F error code. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. • Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. • Insure the cabinets are square and provide sufficient room for installation. The kitchen cabinets are not • Contact a builder or installer to make the square and built too tightly in to the appliance accessible. appliance. The carpet is interfering with movement of the range. • Provide sufficient space so the range can be lifted over the carpet. You have a function error code. CODE CAUSE -SE- Shorted key E-27 oven sensor opened E-28 Oven sensor shorted • Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. E-08 Oven heating error E-0A Oven heating over E-0E Door locking error The surface units will not maintain a rolling boil or will not cook fast enough. Improper cookware is being used. In some areas, the power (voltage) may be low. • Use pans which are flat and match the diameter of the surface unit selected. • Cover the pan with a lid until the desired heat is obtained. The surface units will not turn on. A fuse in your home may be blown • Replace the fuse or reset the circuit or the circuit breaker tripped. breaker. The cooktop controls are set improperly. • Check to see the correct control is set for the surface unit you are using. The surface unit This is normal. The unit is still on and hot. stops glowing when changed to a lower setting. 48_ Troubleshooting