Samsung HW-S50B/ZA User Manual - Page 39

Troubleshooting

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13 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on. ;; Check whether the power cord of the Soundbar is correctly inserted into the outlet. Soundbar works erratically. ;; After removing the power cord, insert it again. ;; Power cycle the external device and try again. ;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 11.) Remote control does not work. ;; Point the remote directly at the Soundbar. ;; Replace the batteries with new ones. Soundbar does not output any sound. ;; The volume of the Soundbar is too low or muted. Adjust the volume. ;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. ;; For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar) ;; The cable connection to the Soundbar may not be loose. Remove the cable and connect again. ;; Remove the power cord completely, reconnect, and turn the power on. ;; Reset the product and try again. (See page 38.) If the TV is not connected via HDMI (ARC). ;; Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 19) ;; Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar. ;; HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON) Soundbar does not connect via Bluetooth. ;; When connecting a new device, switch to Bluetooth Pairing for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.) ;; If the Soundbar is connected to another device, disconnect that device first to switch the device. ;; Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) ;; Remove and reconnect the power plug, then try again. ;; Reset the product and try again. (See page 38.) ENG - 39

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ENG - 39
13
TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;
After removing the power cord, insert it
again.
;
Power cycle the external device and try
again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 11.)
Remote control does not work.
;
Point the remote directly at the Soundbar.
;
Replace the batteries with new ones.
Soundbar does not output any sound.
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Menu → Settings (
) → All Settings (
)
→ Sound → Sound Output → Select
Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Reset the product and try again.
(See page 38.)
If
the TV is not connected via HDMI (ARC).
;
Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page
19)
;
Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
;
HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Menu → Settings (
) →
All Settings (
) → Connection → External
Device Manager → Anynet+ (HDMI-CEC)
ON)
Soundbar does not connect via Bluetooth.
;
When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Menu →
Settings (
) → All Settings (
) → Sound
→ Sound Output → Bluetooth Speaker List
)
;
Remove and reconnect the power plug,
then try again.
;
Reset the product and try again.
(See page 38.)