Samsung ML-5515 User Manual Ver.2.01 (English) - Page 90

Paper feeding problems CONDITION SUGGESTED SOLUTIONS Paper jams during printing. Clear the paper jam (See "Clearing paper jams" on page 77). Paper sticks together. • Check the maximum paper capacity of the tray (See "Print media specifications" on page 110). • Make sure that you are using the correct type of paper (See "Print media specifications" on page 110). • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together, install paper from a fresh ream. Multiple sheets of paper do not feed. Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. Paper does not feed • Remove any obstructions from inside the into the machine. machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine (See "Print media specifications" on page 110). • If an original does not feed into the machine, the document feeder rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (See "Print media specifications" on page 110). • There may be debris inside the machine. Open the front door and remove any debris. • If an original does not feed into the machine, the document feeder rubber pad may need to be replaced. Contact a service representative. Envelopes skew or Ensure that the paper guides are against both fail to feed correctly. sides of the envelopes. Printing problems CONDITION The machine does not print. POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine is not receiving power. Check the power cord connections. Check both power switches and the power source. The machine is not selected from the available printers list. Select this printers "Name" from the available printers drop-down list in the application you are printing from Check the machine for the following: • The front door is not closed. Close the front door. • Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 77). • No paper is loaded. Load paper (See "Loading paper in tray" on page 46). • The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative. The connection printer cable between the computer and the machine is not connected properly. Disconnect the machine printer cable and reconnect it. The connection printer cable between the computer and the machine is defective. If possible, attach the printer cable to another computer that is working properly and print a job. You can also try using a different machine printer cable. The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct (See "Opening printing preferences" on page 52). The printer driver may be incorrectly installed. Repair the machine software (See "Installing locally connected machine's driver" on page 32). The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. Troubleshooting_ 90