Samsung ML-5515 User Manual Ver.2.01 (English) - Page 94

CONDITION Solid Color or Black pages A SUGGESTED SOLUTIONS • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (See "Replacing the imaging unit" on page 99). • The machine may require repair. Contact a service representative. Loose toner Character Voids A • Clean the inside of the machine (See "Cleaning the inside" on page 73). • Check the paper type and quality (See "Print media specifications" on page 110). • Remove the imaging unit and then, install a new one (See "Replacing the imaging unit" on page 99). • If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications (See "Print media specifications" on page 110). Horizontal stripes A aBbC A aBbC A aBbC A aBbC A aBbC Curl If horizontally aligned black streaks, white streaks or smears appear: • The imaging unit may be installed improp- erly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (See "Replacing the imaging unit" on page 99). • The machine might had a minor shock during printing or copying. There is no problem with the machine. Try printing again. • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin (See "Opening printing preferences" on page 52). CONDITION An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. SUGGESTED SOLUTIONS Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine (See "Altitude adjustment" on page 42). Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. PROBLEM PostScript file cannot be printed. POSSIBLE CAUSE The PostScript driver may not be installed correctly. "Limit Check Error" The print job was report prints. too complex. A PostScript error page prints. The print job may not be PostScript. The optional tray is not selected in the driver. When printing a document in Mac with Acrobat Reader 6.0 or higher, colors print incorrectly. The printer driver has not been configured to recognize the optional tray. The resolution setting in the printer driver may not be matched with the one in Acrobat Reader. SOLUTION • Install the PostScript driver (See "Installing locally connected machine's driver" on page 32). • Print a configuration page and verify that the PS version is available for printing. • Reinstall the PS driver. If the problem persists, contact a service representative. You might need to reduce the complexity of the page or install more memory (See "Installing a memory module" on page 103). Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. Open the PostScript driver properties, select the Device Options tab, and set the tray option. Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader. Troubleshooting_ 94