Samsung MU-PA1T0B/AM User Manual - Page 24
In order to use the Samsung Portable SSD Software
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FAQ I cannot run the Samsung Portable SSD Software. The "USB storage unexpectedly removed" message appears on the status bar of my mobile device. When I connect the T5 to devices other than a PC, they do not recognize the T5. I have lost my password. Can I disable the Password Protection feature? My T5 is not recognized by devices. The Samsung Portable SSD Software can only run on certain OS versions (or newer). Please see below for supported OS versions: Windows OS: Windows 7 or higher Mac OS: Mac OS X 10.9 or higher In order to use the Samsung Portable SSD Software, permission to access the USB device is required. This message appears when the access permission is removed from the mobile device. When you launch the mobile Samsung Portable SSD app, you can use the T5 normally again. The T5 was developed for use with Windows OS and Mac OS PCs and mobile devices. When connected to devices other than those, the T5 may not be recognized or use of its features may be restricted depending on their level of support. Moreover, if you have enabled the Password Protection feature of the T5, you cannot enter your password from non-PC or non-mobile devices and thus will be unable to access data stored on the T5. Please disable the Password Protection feature before using the T5 with such devices. No, you cannot. If you lose your password, you cannot disable the Password Protection feature or access updates. Therefore, make sure not to lose it. Please make sure that the T5 is connected securely to the USB port. Some PCs may not recognize the T5 when connected to the USB 2.0 port if the current exceeds the maximum limit (500 mA) described in the Power Specifications. In such cases, please try a different USB port. If you use cables other than the one included in the product package, the T5 may not be recognized. If the T5 is correctly connected but still not recognized by devices, find the Service Centers specified in the User Manual or on the Samsung website (http://www.samsung.com/portable-ssd and http://www.samsung.com/support), and make an inquiry. 21
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