Samsung NE59J7850WS/AA User Guide - Page 74
Cooktop
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COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Areas of discoloration on the cooktop. The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause You may be using inappropriate cookware. In some areas, the power (voltage) may be low. A fuse in your home may be blown or the circuit breaker tripped. The cooktop controls are set improperly. Food spillover was not cleaned. The surface is hot and the model features a light-colored cooktop. The element will cycle on and off to maintain the power setting. The cooktop is being cleaned improperly. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 65. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. This is normal operation, and not a system failure. Use the oven as usual. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Troubleshooting NE59J7850WS_AA_DG68-00600A-01_EN.indd 73 English 73 2015-04-23 �� 10:32:11