Samsung NE59J7850WS/AA User Guide - Page 75

A fuse in your home may

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Troubleshooting Problem Brown streaks or specks. Areas of discoloration with metallic sheen. "Cracking" or "popping" sound. Possible cause Boilovers have been cooked onto the surface. Mineral deposits from water and food have been left on the surface of the cooktop. This is the sound of the metal heating and cooling during both the cooking and selfcleaning functions. Solution • Wait until the surface cools down. Then, use a scraper to remove those impurities. Use the blade scraper to remove soil. • See the section on the care and cleaning of the glass cooktop on page 65. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is normal operation, and not a system failure. Use the oven as usual. OVEN Problem The oven will not turn on. The oven light will not turn on. Possible cause The range is not completely plugged into the electrical outlet. A fuse in your home may be blown or the circuit breaker tripped. The oven controls have been set improperly. The oven is too hot. Incomplete service wiring. Power outage. The light bulb is loose or defective. The switch operating the light is broken. Solution Make sure the electrical plug is inserted into a live, properly grounded outlet. Replace the fuse or reset the circuit breaker. See the chapter on operating the oven. Allow the oven to cool. Call for service. Check to see if the house lights will turn on. If required, call your local electric company for service. Tighten or replace the bulb. Call for service. Troubleshooting 74 English  NE59J7850WS_AA_DG68-00600A-01_EN.indd 74 2015-04-23 �� 10:32:11

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74
English
Troubleshooting
Troubleshooting
Problem
Possible cause
Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
•
Wait until the surface cools down.
Then, use a scraper to remove those
impurities. Use the blade scraper to
remove soil.
•
See the section on the care and
cleaning of the glass cooktop on page
65.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
•
Remove using a ceramic-glass
cooktop cleaning cream.
•
Use cookware with clean, dry
bottoms. Clean the cooktop with a
ceramic cleaning agent regularly
every week.
“Cracking” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
This is normal operation, and not a
system failure. Use the oven as usual.
OVEN
Problem
Possible cause
Solution
The oven will not
turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical plug is inserted
into a live, properly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit
breaker.
The oven controls have been
set improperly.
See the chapter on operating the oven.
The oven is too hot.
Allow the oven to cool.
Incomplete service wiring.
Call for service.
Power outage.
Check to see if the house lights will
turn on. If required, call your local
electric company for service.
The oven light will
not turn on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
NE59J7850WS_AA_DG68-00600A-01_EN.indd
74
2015-04-23
�� 10:32:11