Samsung NE63T8911SG/AA User Manual - Page 64

Troubleshooting Problem Possible cause Strong odor. An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. Fan noise. A convection fan may automatically turn on and off. Oven fan is making a noise, or won't turn off. The cooling fan is not visible, but you will hear it running whenever the electronics get hot and turn off when the electronics are cool. Oven racks are difficult to slide. The shiny, silver-colored racks were cleaned in a selfcleaning cycle. Solution Operate the oven empty on the bake setting at 400 °F for 1 hour. This is not a system failure but normal operation. This is normal operation to cool the oven, cooling fan automatically shuts down when the oven cools. Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. DRAWER Problem The drawer does not slide smoothly or drags. Excessive condensation in the drawer. Possible cause The drawer is out of alignment. The drawer is overloaded or the load is unbalanced. There is liquid present in the drawer. Uncovered foods. Solution Fully extend the drawer and push it all the way in. See page 59. Reduce weight. Redistribute drawer contents. Remove the liquid. Cover food with a lid. Information codes OVEN Displayed code C-d0 C-d1 C-F0 C-F2 C-20 C-21 Possible cause Solution There is a short in the dial knob. The door lock is misaligned. This code occurs if communication between the Main and Sub PBA is interrupted. This code occurs if communication between the Main and Touch is interrupted. The oven sensor is open when the oven is operating. There is a short in the Oven sensor. This code occurs if the internal temperature rises abnormally high. Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. Troubleshooting 64 English