Samsung NX300 User Manual Ver.1.0 (English) - Page 183

The photo is too, bright or too dark. - drivers

Page 183 highlights

Appendix > Before contacting a service center Situation The memory card has an error Your computer does not recognize an SDXC or UHS-1 memory card Your TV or computer cannot display photos and videos that are stored on an SDXC or UHS-1 memory card Cannot display files The photo is blurry Suggested remedies • Turn off your camera, and then turn it on again. • Remove your memory card, and then insert it again. • Format your memory card. See "Cautions when using memory cards" for more details. (p. 176) SDXC and UHS-1 memory cards use the exFAT file system. To use SDXC or UHS-1 memory cards on a Windows XP computer, download and update the exFAT file system driver from the Microsoft website. SDXC and UHS-1 memory cards use the exFAT file system. Ensure that the external device is compatible with the exFAT file system before connecting the camera to the device. If you change the name of a file, your camera may not play the file (the name of the file should meet the DCF standard). If you encounter this situation, display files on your computer. • Ensure that the focus option you set is suitable for the kind of shot you are capturing. • Use a tripod to prevent your camera from shaking. • Ensure that the lens is clean. If not, clean the lens. (p. 170) Situation The colors in the photo do not match the actual scene The photo is too bright or too dark. Photos are distorted Playback screen does not appear on the connected external device Your computer does not recognize your camera Your computer disconnects the camera while transferring files Suggested remedies An incorrect White Balance can create unrealistic color. Select the proper White Balance option to suit the light source. (p. 76) Your photo is overexposed or underexposed. • Adjust the aperture value or the shutter speed. • Adjust the ISO sensitivity. (p. 75) • Turn off or on the flash. (p. 94) • Adjust the exposure value. (p. 102) This camera can have minute distortion when using a wide-angle lens that enables shooting with a wide angle of view. This is normal, and does not cause malfunction. • Ensure that HDMI cable is properly connected to the external monitor. • Ensure that the memory card is properly recorded. • Ensure that the USB cable is connected correctly. • Ensure that your camera is switched on. • Ensure that you are using a supported operating system. The file transfer may be interrupted by static electricity. Disconnect the USB cable and connect it again. 182

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182
Appendix >
Before contacting a service center
Situation
Suggested remedies
The memory card has
an error
Turn off your camera, and then turn it on again.
Remove your memory card, and then insert it
again.
Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 176)
Your computer does
not recognize an SDXC
or UHS-1 memory card
SDXC and UHS-1 memory cards use the exFAT file
system. To use SDXC or UHS-1 memory cards on
a Windows XP computer, download and update
the exFAT file system driver from the Microsoft
website.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC or
UHS-1 memory card
SDXC and UHS-1 memory cards use the exFAT
file system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Cannot display files
If you change the name of a file, your camera may
not play the file (the name of the file should meet
the DCF standard). If you encounter this situation,
display files on your computer.
The photo is blurry
Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
Use a tripod to prevent your camera from
shaking.
Ensure that the lens is clean. If not, clean the
lens. (p. 170)
Situation
Suggested remedies
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 76)
The photo is too
bright or too dark.
Your photo is overexposed or underexposed.
Adjust the aperture value or the shutter speed.
Adjust the ISO sensitivity. (p. 75)
Turn off or on the flash. (p. 94)
Adjust the exposure value. (p. 102)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
Ensure that HDMI cable is properly connected
to the external monitor.
Ensure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
Ensure that the USB cable is connected
correctly.
Ensure that your camera is switched on.
Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.