Samsung R7260 User Manual - Page 32

Symptom, Checklist

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Troubleshooting Symptom Checklist Point cleaning is not working. ffIf you point the red light directly at POWERbot, it may not move in desired direction. --Point the red light on the floor within 1.6 ft (0.5 m) of the POWERbot. ✻✻Do not use point cleaning in direct sunlight, under bright light, or on dark floors. POWERbot does not clean some places. ffCheck whether the docking station is installed in a narrow passage or near a room door and move it to another place. --If the docking station is installed in a narrow passage or near a room door, the POWERbot cannot pass through the passage or door. Schedule function cannot be set at ffCheck whether the anti-disturbance time is set at the the desired time. SmartThings App and cancel the anti-disturbance setting. I have installed the SmartThings app, but the POWERbot fails to be connected. ffYou can use the product after connecting the wireless router and the POWERbot through Easy-Setup according to the procedure. I fail to log into the Samsung account. ffCheck your ID and password on the screen of the Samsung account. A message appears saying there is a failure during Easy-Setup. ffYou may have failed temporarily due to the distance from the wireless router or other obstacles. Please try again after a while. The SmartThings app does not work even though your smartphone is normally connected to the POWERbot. ffTurn off the SmartThings app and then run it again, or disconnect the smartphone from the wireless router and then connect it again. Or turn off the power supply of the POWERbot, turn it on, wait for a minute or longer, and then run the SmartThings app again. The functions of the SmartThings App do not work. ffCheck if the remote control blocking function of the POWERbot is set. (When the remote control is locked, the Wi-Fi indicator is turned off.) The SmartThings Robot Vacuum App fails to start. ffCheck if the POWERbot is connected to the wireless router. The POWERbot is not connected to Wi-Fi. ffCheck the setting status of the wireless router. ffCheck whether the floor is not even and then the POWERbot The Intelligent Power Control function works with its body a bit lifted up. works on a normal floor. (It should ffCheck whether there are any foreign matters on the cliff only work on carpets.) sensor which is at the bottom of the POWERbot. ffCheck whether the floor color is dark. The Intelligent Power Control function does not work. ffWhen the POWERbot cleans a carpet with short fibre and bright color, it may recognize the carpet as a floor and then the Intelligent power control function may not work. 1_VR7200_EN_DJ68-00827B-03_AA.indd 32 ENGLISH-32 2020-01-13 오전 1:13:32

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ENGLISH-
32
Symptom
Checklist
Point cleaning is not working.
f
If you point the red light directly at POWERbot, it may not
move in desired direction.
– Point the red light on the floor within 1.6 ft (0.5 m) of the
POWERbot.
✻
±
Do not use point cleaning in direct sunlight, under bright
light, or on dark floors.
POWERbot does not clean some
places.
f
Check whether the docking station is installed in a narrow
passage or near a room door and move it to another place.
– If the docking station is installed in a narrow passage or
near a room door, the POWERbot cannot pass through the
passage or door.
Schedule function cannot be set at
the desired time.
f
Check whether the anti-disturbance time is set at the
SmartThings App and cancel the anti-disturbance setting.
I have installed the SmartThings
app, but the POWERbot fails to be
connected.
f
You can use the product after connecting the wireless
router and the POWERbot through Easy-Setup according to
the procedure.
I fail to log into the Samsung account.
f
Check your ID and password on the screen of the Samsung
account.
A message appears saying there is a
failure during Easy-Setup.
f
You may have failed temporarily due to the distance from
the wireless router or other obstacles. Please try again after
a while.
The SmartThings app does not work
even though your smartphone
is normally connected to the
POWERbot.
f
Turn off the SmartThings app and then run it again, or
disconnect the smartphone from the wireless router and
then connect it again. Or turn off the power supply of the
POWERbot, turn it on, wait for a minute or longer, and then
run the SmartThings app again.
The functions of the SmartThings
App do not work.
f
Check if the remote control blocking function of the
POWERbot is set. (When the remote control is locked, the
Wi-Fi indicator is turned off.)
The SmartThings Robot Vacuum App
fails to start.
f
Check if the POWERbot is connected to the wireless router.
The POWERbot is not connected to
Wi-Fi.
f
Check the setting status of the wireless router.
The Intelligent Power Control function
works on a normal floor. (It should
only work on carpets.)
f
Check whether the floor is not even and then the POWERbot
works with its body a bit lifted up.
f
Check whether there are any foreign matters on the cliff
sensor which is at the bottom of the POWERbot.
f
Check whether the floor color is dark.
The Intelligent Power Control function
does not work.
f
When the POWERbot cleans a carpet with short fibre and
bright color, it may recognize the carpet as a floor and then
the Intelligent power control function may not work.
Troubleshooting
1_VR7200_EN_DJ68-00827B-03_AA.indd
32
2020-01-13
오전 1:13:32