Samsung RS25H5111SR User Manual Ver.1.0 (English) - Page 27

Troubleshooting - refrigerator not cooling

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04 troubleshooting Troubleshooting PROBLEM SOLUTION The refrigerator does not work at all or it does not chill sufficiently. • Confirm that the power plug is properly connected. • Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower temperature. • Is the refrigerator in direct sunlight or located too near a heat source? • Is the back of the refrigerator too close to the wall and therefore keeping air from circulating? • Check if the Cooling Off function is on. If the Freezer/Fridge temperature indicator is moving, refer to page 20 to cancel the Cooling Off function. The food in the fridge is frozen. • Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer temperature. • Is the temperature in the room very low? • Did you store the food with a high water content in the coldest part of the fridge? You hear unusual noise or sounds. • Confirm that the refrigerator is level and stable. • If the refrigerator's water supply line is not connected and water is not being supplied to the refrigerator, the refrigerator will make unusual noises if the ice maker is on or if you push the water dispenser lever. To stop the noises, press the Ice button for at least 3 seconds until the Ice Off icon lights indicating that the ice maker is off. • You hear a ticking sound from inside the refrigerator. This is normal and occurs because various parts in the refrigerator's interior contract or expand in response to temperature changes. The front corners of the appliance are hot and condensation is occurring. • Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to prevent condensation. • Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time. Ice is not dispensing. • Did you wait for 12 hours after installation of the water supply line before making ice? • Is the water line connected and the shut-off valve open? • Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed. • Is there any ice clumped in the ice maker bucket? • Is the freezer temperature too warm? Try setting the freezer temperature lower. You can hear water bubbling in the refrigerator. • This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the refrigerator. There is a bad smell in the refrigerator. • Has a food item spoiled? • Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight. • Clean out your freezer periodically and throw away any spoiled or suspect food. Frost forms on the walls of the freezer. • Is the air vent blocked? Remove any obstructions so air can circulate freely. • Allow sufficient space between the foods stored for efficient air circulation. • Is the freezer door closed properly? Water dispenser is not functioning. • Is the water line connected and the shut-off valve open? • Has the water supply line tubing been crushed or kinked? Make sure the tubing is free and clear of any obstruction. • Is the water tank frozen because the refrigerator temperature is too low? Try selecting a warmer setting on the main display panel. English - 27 DA68-02981E-01.indb 27 14. 1. 20. �� 7:48

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English - 27
04 TROUBLESHOOTING
Troubleshooting
PROBLEM
SOLUTION
The refrigerator
does not work at
all or it does not
chill sufficiently.
• Confirm that the power plug is properly connected.
•
Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
•
Is the refrigerator in direct sunlight or located too near a heat source?
•
Is the back of the refrigerator too close to the wall and therefore keeping air from
circulating?
•
Check if the Cooling Off function is on. If the Freezer/Fridge temperature indicator is
moving, refer to page 20 to cancel the Cooling Off function.
The food in the
fridge is frozen.
•
Is the temperature control on the display panel set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room very low?
•
Did you store the food with a high water content in the coldest part of the fridge?
You hear unusual
noise or sounds.
• Confirm that the refrigerator is level and stable.
•
If the refrigerator’s water supply line is not connected and water is not being supplied
to the refrigerator, the refrigerator will make unusual noises if the ice maker is on or
if you push the water dispenser lever. To stop the noises, press the Ice button for at
least 3 seconds until the Ice Off icon lights indicating that the ice maker is off.
• You hear a ticking sound from inside the refrigerator.
This is normal and occurs because various parts in the refrigerator’s interior contract
or expand in response to temperature changes.
The front corners
of the appliance
are hot and
condensation is
occurring.
•
Some heat is normal as anti-condensators are installed in the front corners of the
refrigerator to prevent condensation.
• Is the refrigerator door ajar?
Condensation can occur when you leave the door open for a long time.
Ice is not
dispensing.
•
Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function?
Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice clumped in the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water
bubbling in the
refrigerator.
• This is normal.
The bubbling comes from the refrigerant coolant liquid circulating through the
refrigerator.
There is a bad
smell in the
refrigerator.
• Has a food item spoiled?
•
Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
•
Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on
the walls of the
freezer.
• Is the air vent blocked?
Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door closed properly?
Water dispenser is
not functioning.
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
DA68-02981E-01.indb
27
14. 1. 20.
�� 7:48