Samsung RS27T5561SG User Manual - Page 64
SmartThings
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Troubleshooting SmartThings Symptom Action Could not find "SmartThings" in the app market. • The SmartThings app is not available for some tablet and iPad and some smartphone. - support that [Android] OS 6.0 or higher(minimum 2GB RAM Size) - support that [iOS]10.0 or higher/iPhone6 or higher. The SmartThings app fails to operate. • • The SmartThings app is available for applicable models only. The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. The SmartThings app is installed but is not connected to my refrigerator. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app. Could not log into the app. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. An error message appears when I try to register my refrigerator. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. The SmartThings app is successfully connected to my refrigerator but does not run. • Exit and restart the SmartThings app or disconnect and reconnect the router. • Unplug the power cord of the refrigerator, and then plug it in again after 1 minute. Troubleshooting 64 English Untitled-10 64 2019-11-11 PM 6:56:02