Samsung SCX 4828FN SyncThru 5.0 Guide (ENGLISH) - Page 83

Detailed description of meanings, Common

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Detailed description of meanings The following tables are classified according to modules. [XXX] can be a model, group, or a host name. Common CODE 10003 Device [xxx] is not accessible SEVERITY Warning 10005 Group with name [xxx] already exists Warning 10006 Device [xxx] is blocked Warning 10007 Wrong user name or password Warning 10008 No devices found on host [xxx] 10009 Plug-in file is corrupted Warning Severe REASON SOLUTION SyncThru™ Admin 5 cannot connect to the selected device. Please make sure of the following: 1 Check the network connection of the server on which you have installed SyncThru™ Admin 5 . 2 Check if there is any network problem between the selected device and SyncThru™ Admin 5 . You can test network connection with pinging. 3 Check to see if the device is available on the network. 4 If there is no problem with the network connection, please retry the operation. It can be possible that there might be temporary network problems, such as high level of network traffic. The group name you have typed is the same as one of the groups stored in the SyncThru™ Admin 5 's database. When you start discovery or try adding a device, this error means that the device has been blocked and cannot be added to the SyncThru™ Admin 5. You might have deleted the device with the option, 'Delete devices from system and block' last time. Please enter another name for the group. If you still want to block this device, you can ignore this error. Otherwise, follow the steps below: 1 From SyncThru™ Admin 5, click Settings menu > Settings > Device Management > Blocked Devices. 2 You can see that the device is in the blocked devices list. 3 Select the device and click the button above the list. Then you can add or discover the device. Please retry discovery (See "Starting Discovery" on page 37). You have entered wrong credentials for local device discovery. The configured host computer has no locally connected devices. In order to discover locally connected devices, you need to provide correct user credentials for the host computer which the devices are connected. Please check the user ID and password you have entered. The credentials should have administrator access. Make sure that the configured host computer has locally connected devices. The file you are trying to upload for installing the plug-in is incorrect. The file is definitely wrong or can be corrupted. If you have downloaded the file from the Samsung site http://www.samsungprinter.com, please contact the Samsung site manager. Otherwise, please check where you have gotten this file from or contact who sent the file. Or try downloading the latest version of the plug-in from the Samsung solution site http:// solution.samsungprinter.com. Troubleshooting_ 83

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Troubleshooting
_ 83
Detailed description of meanings
The following tables are classified according to modules.
[XXX] can be a model, group, or a host name.
Common
CODE
SEVERITY
REASON
SOLUTION
10003
Device [xxx] is not
accessible
Warning
SyncThru™ Admin 5
cannot
connect to the selected
device.
Please make sure of the following:
1
Check the network connection of the
server on which you have installed
SyncThru™ Admin 5 .
2
Check if there is any network problem
between the selected device and
SyncThru™ Admin 5 . You can test
network connection with pinging.
3
Check to see if the device is available
on the network.
4
If there is no problem with the network
connection, please retry the operation.
It can be possible that there might be
temporary network problems, such as
high level of network traffic.
10005
Group with name
[xxx] already exists
Warning
The group name you have
typed is the same as one of
the groups stored in the
SyncThru™ Admin 5 ‘s
database.
Please enter another name for the group.
10006
Device [xxx] is
blocked
Warning
When you start discovery or
try adding a device, this error
means that the device has
been blocked and cannot be
added to the SyncThru™
Admin 5. You might have
deleted the device with the
option, ‘
Delete devices from
system and block
’ last time.
If you still want to block this device, you can
ignore this error.
Otherwise, follow the steps below:
1
From SyncThru™ Admin 5, click
Settings menu > Settings > Device
Management > Blocked Devices.
2
You can see that the device is in the
blocked devices list.
3
Select the device and click the
button above the list. Then you can add
or discover the device. Please retry
discovery (See "Starting Discovery" on
page 37).
10007
Wrong user name
or password
Warning
You have entered wrong
credentials for local device
discovery.
In order to discover locally connected devices,
you need to provide correct user credentials for
the host computer which the devices are
connected. Please check the user ID and
password you have entered. The credentials
should have administrator access.
10008
No devices found
on host [xxx]
Warning
The configured host
computer has no locally
connected devices.
Make sure that the configured host computer
has locally connected devices.
10009
Plug-in file is
corrupted
Severe
The file you are trying to
upload for installing the
plug-in is incorrect. The file is
definitely wrong or can be
corrupted.
If you have downloaded the file from the
please contact the Samsung site manager.
Otherwise, please check where you have
gotten this file from or contact who sent the file.
Or try downloading the latest version of the
plug-in from the Samsung solution site http://
solution.samsungprinter.com.