Samsung WF50K7500AV/A2 User Manual - Page 61

Problem Action Does not drain and/ or spin. • Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If you there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press or tap START/PAUSE. For your safety, the washer will not tumble or spin unless the door is closed. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is connected to a drain system that is not clogged. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. The door does not open. • Press or tap START/PAUSE to stop the washer. • It may take a few moments for the door lock mechanism to disengage. • The door will not open until 3 minutes after the washer has stopped or the power has been turned off. • Make sure all the water in the drum is drained. • The door may not open if water remains in the drum. Drain the drum and open the door manually. • Make sure the door lock light is off. The door lock light turns off after the washer has drained. Excessive suds. • Make sure you use the recommended types of detergent. • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. Cannot add additional • Do not fill the detergent or fabric softener compartments detergent. beyond the marked max fill limit. Troubleshooting 8 JOEE


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