Samsung WF50K7500AV/A2 User Manual - Page 64
Samsung Smart Home
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Troubleshooting Samsung Smart Home Problem I could not find "Samsung Smart Home" in the app market. The Samsung Smart Home app fails to operate. The Samsung Smart Home app is installed but is not connected to my washing machine. Could not log into the app. An error message appears when I try to register my washing machine. The Samsung Smart Home app is successfully connected to my washing machine but does not run. Action • The Samsung Smart Home app is available for smartphones that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. • The Samsung Smart Home app is available for applicable models only. • The old Samsung Smart Washing machine app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • Make sure that the Smart Home Adapter is inserted properly. • If the Smart Control indicator on the washing machine's display is off, this indicates that no network connection has been established. Use the Samsung Smart Home app to connect and register the washing machine with your home network access point (AP). • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. • The connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. • Exit and restart the Samsung Smart Home app or unplug your router and then reconnect it. • Remove the Smart Home Adapter, and reconnect it properly. Then, try again. Troubleshooting 64 English 8 JOEE
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