Samsung WV60A9900AV/A5 User Manual - Page 72

English Troubleshooting Problem Does not drain and/ or spin. Drains with noise. The door does not open. Excessive suds. Cannot add additional detergent. Action • Make sure the drain hose is neither kinked nor obstructed all the way to the drain system. If there is a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and tap and hold . For your safety, the washer will not tumble or spin unless the door is closed. • Make sure the drain hose is not frozen or clogged. • Make sure the drain hose is connected to a drain system that is not clogged. • If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. • At the initial installation, or when the washer has not been used for an extended period of time, the washer may make deflating noises while draining. This is not a system failure. • Tap to stop the washer. • It may take a few moments for the door lock mechanism to disengage. • The door will not open until 3 minutes after the washer has stopped or the power has been turned off. • Make sure all the water in the drum or tub is drained. • The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually. • Make sure the door lock icon is off. The door lock icon turns off after the washer has drained. • Make sure you use the recommended types of detergent. • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. • Do not fill the detergent or fabric softener compartments beyond the marked max fill limit. 72 English Untitled-5 72 2021-06-07 11:22:15