Samsung WV60A9900AV/A5 User Manual - Page 76

English Troubleshooting Code Upper washer Lower washer 1 dC1 dC1 1 LC LC 1 LC1 LC1 1 HC HC 1 8C 8C 1 8C1 8C1 1 8C2 8C2 1 OC OC 1 3C 3C 1 AC6 AC6 1 9C1 9C1 1 9C2 9C2 Action Check the door switch.. • Power off and then power the washer on after 2-3 minutes, and then try again. Check for water leaks. • Power the washer off, and then check the drain system for any leaks. Once the leak issue is resolved, power the washer on after 2-3 minutes. • Depending on the model, the drain system drains water automatically. The Power and Start/Pause buttons may be disabled during this process. Check the drain hose. • Make sure the end of the drain hose is placed on the floor. • Make sure the drain hose is not clogged. • If the information code remains, contact a customer service center. Others • Use caution not to overfill any of the compartments (main wash/fabric softener/bleach). • Do not spray or use water when cleaning the top door of the upper washer. Use a cloth to wipe up. Check the washing heater. • Power off the washer, and then contact a Samsung customer service center. Check the MEMS sensor. • Power off and then power the washer on after 2-3 minutes, and then try again. Water may overflow. • Close the water tap, and then call for service. Check the motor. • Power off and then power the washer on after 2-3 minutes, and then try again. Check the PBA communication status. • Power off and then power the washer on after 2-3 minutes, and then try again. The electronic control needs to be checked. • Check if power is supplied properly. • If the information code remains, contact a Samsung service center. 76 English Untitled-5 76 2021-06-07 11:22:16