Samsung WV60A9900AV/A5 User Manual - Page 74

English Troubleshooting Problem Leaks water. Has odors. The tub or the water/drain hose is frozen. Water drains out immediately. Action • Make sure the door is properly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. • Excessive suds collect in recesses and can cause foul odors. • Run cleansing cycles to sanitize periodically. • Clean the door seal (diaphragm). • Dry the washer interior after a cycle has finished. • For frozen hoses, use warm water to disconnect the frozen hoses. Soak them in warm water. • For a frozen tub, fill the tub with warm water, and then wait for about 10 minutes. • For the hose connector, put a hot towel on the drain hose connector. • After thawing the hoses, reconnect them. • Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the tub halfway with water, and try spinning again. • Lift the end of the drain hose to prevent water from draining. Fill the tub halfway with water, and then run the spin cycle after releasing the drain hose. • Make sure the drain hose is installed correctly. See the installation section of this manual and then adjust the position of the drain hose as instructed. • Make sure the washer drains completely if it is turned off by force. If you operate the washer before it has drained completely, the washer may supply water and drain simultaneously. If an issue continues to occur, contact a local Samsung service center. 74 English Untitled-5 74 2021-06-07 11:22:15