Sanyo FWSB415E Owners Manual - Page 15

Troubleshooting

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7 Troubleshooting To keep the warranty valid, never try to repair the product yourself. Malfunctions may occur with any electrical equipment. This must not always involve a defect of the device. Therefore, check the following table to see if you can eliminate the problem yourself. Malfunction Possible cause/ Elimination The SoundBar does not work. • Disconnect the SoundBar from the power supply for a few minutes, then reconnect. No sound from SoundBar speakers. • Connect the correct audio cable from your SoundBar to your TV or other devices. • On your SoundBar remote control, press the Source buttons to select the correct audio input. • Make sure that the SoundBar is not muted. Press VOL +/- to restore the sound (see 'Adjust the volume' on page 10). • Switch or set to other audio signal of your connected external device (This product support for Dolby Digital and LPCM). A device cannot connect with the SoundBar via Bluetooth. • The device does not support the compatible profiles required for the SoundBar. • You have not enabled the Bluetooth function of the device. See the user manual of the device on how to enable the function. • The device is not correctly connected. Connect the device correctly. • The SoundBar is already connected with another Bluetooth device. Disconnect the connected device, then try again. Quality of audio play from a connected Bluetooth device is poor. • The Bluetooth reception is poor. Move the device closer to the SoundBar, or remove any obstacle between the device and the SoundBar. The connected Bluetooth device connects and disconnects constantly. • The Bluetooth reception is poor. Move the device closer to the SoundBar, or remove any obstacle between the device and the SoundBar. • For some Bluetooth, the Bluetooth connection can be deactivated automatically to save power. This does not indicate any malfunction of the SoundBar. No reaction to the remote control • The battery has been exhausted, please change a new one. • Ensure the battery placed correctly. EN 13

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EN
13
7 Troubleshooting
To keep the warranty valid, never try to repair the product yourself.
Malfunctions may occur with any electrical equipment. This must not always involve a
defect of the device. Therefore, check the following table to see if you can eliminate the
problem yourself.
Malfunction
Possible cause/ Elimination
The SoundBar does not work.
•
Disconnect the SoundBar from the power
supply for a few minutes, then reconnect.
No sound from SoundBar
speakers.
•
Connect the correct audio cable from your
SoundBar to your TV or other devices.
•
On your SoundBar remote control, press
the Source buttons to select the correct
audio input.
•
Make sure that the SoundBar is not muted.
Press
VOL +/-
to restore the sound (see
‘Adjust the volume’ on page 10).
•
Switch or set to other audio signal of your
connected external device (This product
support for Dolby Digital and LPCM).
A device cannot connect with the
SoundBar via Bluetooth.
•
The device does not support the compatible
profiles required for the SoundBar.
•
You have not enabled the Bluetooth func-
tion of the device. See the user manual of
the device on how to enable the function.
•
The device is not correctly connected. Con-
nect the device correctly.
•
The SoundBar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a
connected Bluetooth device is
poor.
•
The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
The connected Bluetooth device
connects and disconnects
constantly.
•
The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
•
For some Bluetooth, the Bluetooth con-
nection can be deactivated automatically
to save power.
This does not indicate any
malfunction of the SoundBar.
No reaction to the remote control
•
The battery has been exhausted, please
change a new one.
•
Ensure the battery placed correctly.