Schwinn A20 Recumbent Bike 2013 Model Assembly and Owner's Manual - Page 25

Troubleshooting

Page 25 highlights

Troubleshooting Condition/Problem Things to Check Solution No display/partial display/ If bike has AC adapter, check Make sure unit is plugged into a functioning wall outlet. unit will not turn on electrical (wall) outlet If bike has AC adapter, check Connection should be secure and undamaged. Replace connection at unit adapter or connection at unit if either are damaged. If bike has batteries, check Battery Indicator on console or check batteries. Replace the batteries. It may be necessary to replace the batteries although the Battery Indicator is not on. Check data cable integrity All wires in cable should be intact. If any are visibly crimped or cut, replace cable. Check data cable connections/orientation Be sure cable is connected securely and oriented properly. Small latch on connector should line up and snap into place. Check console display for damage Check for visual sign that console display is cracked or otherwise damaged. Replace Console if damaged. Console Display If Console only has partial display and all connections are fine, replace the Console. If the above steps do not resolve the problem, contact Customer Care for further assistance. Unit operates but Contact HR cable connection at HR not displayed Console Be sure cable is connected securely to Console. Sensor grip Be sure hands are centered on HR sensors. Hands must be kept still with relatively equal pressure applied to each side. Dry or calloused hands Sensors may have difficulty with dried out or calloused hands. A conductive electrode cream (heart rate cream) can help make better conduct. This is available on the web or at medical or some larger fitness stores. Handlebars If tests reveal no other issues, Handlebars should be replaced. Console displays "E2" error Check data cable integrity code All wires in cable should be intact. If any are cut or crimped, replace cable. Check data cable connections/orientation Be sure cable is connected securely and oriented properly. Small latch on connector should line up and snap into place. Console electronics If tests reveal no other issues, Console should be replaced. No speed/RPM reading, Check data cable integrity Console displays "E3" error code All wires in cable should be intact. If any are cut or crimped, replace cable. Check data cable connections/orientation Be sure cable is connected securely and oriented properly. Small latch on connector should line up and snap into place. Check magnet position (requires shroud removal) Magnet should be in place on pulley. Check RPM Sensor (requires shroud removal) RPM sensor should be aligned with magnet and connected to data cable. Realign sensor if necessary. Replace if there is any damage to the sensor or the connecting wire. 25

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25
TROUBLESHOOTING
Condition/Problem
Things to Check
Solution
No display/partial display/
unit will not turn on
If bike has AC adapter, check
electrical (wall) outlet
Make sure unit is plugged into a functioning wall outlet.
If bike has AC adapter, check
connection at unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
If bike has batteries, check
Battery Indicator on console
or check batteries.
Replace the batteries. It may be necessary to replace the
batteries although the Battery Indicator is not on.
Check data cable integrity
All wires in cable should be intact. If any are visibly
crimped or cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop-
erly. Small latch on connector should line up and snap
into place.
Check console display for
damage
Check for visual sign that console display is cracked or
otherwise damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections are
fine, replace the Console.
If the above steps do not resolve the problem, contact
Customer Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
Sensor grip
Be sure hands are centered on HR sensors. Hands must
be kept still with relatively equal pressure applied to each
side.
Dry or calloused hands
Sensors may have difficulty with dried out or calloused
hands. A conductive electrode cream (heart rate cream)
can help make better conduct. This is available on the
web or at medical or some larger fitness stores.
Handlebars
If tests reveal no other issues, Handlebars should be
replaced.
Console displays “E2” error
code
Check data cable integrity
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop-
erly. Small latch on connector should line up and snap
into place.
Console electronics
If tests reveal no other issues, Console should be re-
placed.
No speed/RPM reading,
Console displays “E3” error
code
Check data cable integrity
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented prop-
erly. Small latch on connector should line up and snap
into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor (requires
shroud removal)
RPM sensor should be aligned with magnet and con-
nected to data cable. Realign sensor if necessary.
Replace if there is any damage to the sensor or the con-
necting wire.