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Seagate ST3500630NS Product Manual - Page 48

Customer Service Operations

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Customer Service Operations Warranty Service Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warrantyrelated issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive's "ST" model number and serial number available. Data Recovery Services Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Services labs are currently located in North America. To speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss prevention resources, is available at www.datarecovery.seagate.com. Authorized Service Centers In some locations outside the US, you can contact an Authorized Service Center for service. 42 Barracuda ES Serial ATA Product Manual, Rev. B

Section	Page
1.0 Introduction	7
1.1 About the Serial ATA interface	8
2.0 Drive specifications	9
2.1 Specification summary tables	9
2.2 Formatted capacity	20
2.2.1 LBA mode	20
2.3 Default logical geometry	20
2.4 Recording and interface technology	21
2.5 Physical characteristics	21
2.6 Seek time	22
2.7 Start/stop times	22
2.8 Power specifications	22
2.8.1 Power consumption	22
2.8.1.1 Typical current profiles	23
2.8.2 Conducted noise	24
2.8.3 Voltage tolerance	24
2.8.4 Power-management modes	24
2.9 Environmental specifications	26
2.9.1 Ambient temperature	26
2.9.2 Temperature gradient	26
2.9.3 Humidity	26
2.9.3.1 Relative humidity	26
2.9.3.2 Wet bulb temperature	26
2.9.4 Altitude	26
2.9.5 Shock	26
2.9.5.1 Operating shock	26
2.9.5.2 Nonoperating shock	26
2.9.6 Vibration	27
2.9.6.1 Operating vibration	27
2.9.6.2 Nonoperating vibration	27
2.10 Acoustics	28
2.11 Electromagnetic immunity	28
2.12 Reliability	29
2.12.1 Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF)	29
2.13 Agency certification	29
2.13.1 Safety certification	29
2.13.2 Electromagnetic compatibility	29
2.13.3 FCC verification	30
2.14 Environmental protection	30
2.14.1 European Union Restriction of Hazardous Substances (RoHS)	31
2.15 Corrosive environment	31
3.0 Configuring and mounting the drive	33
3.1 Handling and static-discharge precautions	33
3.2 Configuring the drive	34
3.3 Serial ATA cables and connectors	34
3.4 Drive mounting	35
4.0 Serial ATA (SATA) interface	37
4.1 Hot-Plug compatibility	37
4.2 Serial ATA device plug connector pin definitions	38
4.3 Supported ATA commands	39
4.3.1 Identify Device command	41
4.3.2 Set Features command	45
4.3.3 S.M.A.R.T. commands	46
5.0 Seagate Technology support services	47
Index	53
A	53
B	53
C	53
D	53
E	53
F	53
G	53
H	53
I	53
K	54
L	54
M	54
N	54
O	54
P	54
Q	54
R	54
S	54
T	55
U	55
V	55

Match case Limit results 1 per page

Barracuda ES Serial ATA Product Manual, Rev. B

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct

customers should contact their Seagate Customer Service Operations (CSO) representative for warranty-

related issues. Resellers or end users of drive products should contact their place of purchase or one of the

Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail-

able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser-

vices labs are currently located in North America. To speak with a case management representative, call

1-800-475-0143. Additional information, including an online request form and data loss prevention resources,

is available at www.datarecovery.sea

gate.com

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.