Sharp MX-2310U MX-2310U Operation Manual - Page 828
Problems Related To Peripheral Devices
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TROUBLESHOOTING PROBLEMS RELATED TO PERIPHERAL DEVICES Problem The connected USB device cannot be used. The connected USB memory cannot be used. The finisher does not operate. Stapling does not take place. Point to check Is the USB device compatible with the machine? Is the connected USB device recognized correctly? Is the format of the USB memory FAT32? Are you using a USB memory with a capacity of more than 32 GB? Does a message appear indicating that you need to remove paper from the stapler compiler? Does the following message appear in the touch panel? "Call for service. Code:xx-xx* Finisher trouble." *Letters and numbers appear in xx-xx. Have functions been disabled by the administrator? Does a message appear instructing you to check the staple unit? Does a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Solution Ask your dealer if the device is compatible with the machine. Use "USB-Device Check" in the system settings to check whether or not the device can be recognized. ➞ System Settings > "USB-Device Check" If it is not recognized, connect it once again. Check the USB memory device format. If the format of the USB memory is other than FAT32, use your computer to change the format to FAT32. Use a 32 GB or less USB memory. Remove all remaining paper from the stapler compiler. Check the plug of the connecting cable of the finisher. Plug and unplug the cable and after ensuring that it has been properly plugged, restart the power supply to the machine. Check with your administrator. Some functions may have been disabled in the system settings (administrator). Remove jammed staples. ☞ "REMOVING STAPLE JAMS" (page 8-11) Replace the staple cartridge. Do not forget to replace the staple case. ☞ "REMOVING STAPLE JAMS" (page 8-11) To perform mixed size stapling, use paper of the same width and select the [Same Width] setting. Stapling is not possible when paper of different widths are mixed together. When copying, select [Same Width] from [Mixed Size Original] in the special modes. For the maximum number of sheets that can be stapled, see "SPECIFICATIONS" in the Start Guide. For the paper sizes that can be stapled, see "SPECIFICATIONS" in the Start Guide. 8-45 Contents