Sharp MX-B402SC MX-B402 MX-B402SC Operation Manual - Page 788

TROUBLESHOOTING INSTALLING THE SOFTWARE WHEN INSTALLATION WAS NOT SUCCESSFUL • The software cannot be installed 8-17 • The machine is not detected (when connected to a network 8-17 • The plug and play screen does not appear (USB connection in Windows 8-18 • The printer driver is not installed correctly by plug and play (USB connection in Windows 8-19 THE PRINTER DRIVER CANNOT BE INSTALLED (Windows 2000/XP/Server 2003) WHEN INSTALLATION WAS NOT SUCCESSFUL Problem The software cannot be installed. The machine is not detected (when connected to a network). Point to check Is there sufficient free space on your hard drive? Solution Check remaining drive space. Delete any unneeded files and applications to increase free space on your hard drive. Are you using an operating system that is not supported? Make sure that the software can run on your operating system. For detailed information on installation requirements for each software program in Windows, click the [Display Readme] button in the installer. In a Macintosh environment, this can be checked in "ReadMe First" in the [US-English] folder ([English] folder in areas other than the U.S.) in the [Readme] folder of the "Software CD-ROM". Is the IP address of the machine configured? Check IP address settings. If the IP address of the machine is not configured, the machine will not be detected. Make sure that the IP address is configured correctly in "Network Settings" in the machine's system settings (administrator). ➞ System Settings (Administrator) > "Network Settings" Is your computer connected to the same network as the machine? Check network connection status. Windows: If the machine and your computer are not connected to the same local area network, the machine will not be detected. If the two are connected to different sub-networks, click the [Specify condition] button and enter the machine's name (host name) or IP address to search for the machine. Macintosh: If multiple AppleTalk zones exist, select the zone to which the machine is connected from the menu. 8-17 Contents