Sony Ericsson W710i User Guide - Page 86

I cannot turn on the phone Possible cause: The battery is discharged. Solution: Recharge the battery % 4 Battery. Solution: Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached. I cannot charge the phone or battery capacity is low Possible cause: The charger is not properly connected to the phone. Solution: Make sure that the charger connector clicks properly into place when connected % 4 Battery. Possible cause: The battery connection is poor. Solution: Remove the battery and clean the connectors. You can use one of the following lightly soaked in alcohol; a soft brush, a cloth or a cotton bud. Make sure that the battery is completely dry before you put it back. Check that the battery connectors in the phone are not damaged. Possible cause: The battery is worn out and needs to be replaced. Solution: Try another battery and charger for the same phone model, or visit your retailer and ask them to verify if the battery and charger are working properly. Solution: Make sure the battery is inserted correctly % 5 SIM card and battery. I cannot use SMS/text messages on my phone Possible cause: Settings are missing or incorrect. Solution: Contact your network operator to find out the correct SMS service centre setting % 33 Text messaging (SMS). I cannot use MMS/picture messages on my phone Possible cause: Your subscription does not include data capability. Solution: Please contact your network operator. Possible cause: Settings are missing or incorrect. Solution: % 6 Help in your phone or go to www.sonyericsson.com/support, choose your phone model, then choose Phone setup - MMS and follow the instructions % 67 Settings. 86 Troubleshooting This is the Internet version of the user's guide. © Print only for private use.