Sony BDP-SX1000 Operating Instructions - Page 24

Additional Information Troubleshooting If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. Power The power is not turned on. , Check that the AC adaptor is securely connected (page 11). , Check that the rechargeable battery is sufficiently charged (page 11). The rechargeable battery cannot be charged or charging time is long. , If the CHARGE indicator flashes with the AC adaptor connected, the ambient temperature is not appropriate. Charge the battery in an ambient temperature of between 5°C (41°F) and 35°C (95°F). , Charging takes longer if the player is turned on. Before charging, turn off the player. , If you have not used the player for more than a year, the battery may have deteriorated. Consult your nearest Sony dealer. Picture There is no picture or the picture is not output correctly. , The pictures on the LCD are displayed in standard quality when the audio/video cable is connected. Disconnect the audio/video cable to enjoy high quality digital pictures on the LCD. , Some digital content in commercially available BDs cannot be displayed on the LCD screen when the audio/video cable is connected. Disconnect the audio/video cable to enjoy such content on the LCD screen. , No picture appears on the LCD screen when 24p video signals are output from the HDMI OUT jack. Set "BD/DVD-ROM 1080/24p Output" to "Off" in the "Screen Settings" setup (page 20). The black points appear and the red, blue, green points remain on the LCD. , This is a structural property of the LCD and not a malfunction. Sound There is no sound. , The player is in pause mode or in slow play mode. , The player is in fast forward or fast reverse mode. The HD Audio (Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio, and DTS-HD Master Audio) is not output by bitstream. , Set "BD Audio MIX Setting" to "Off" in the "Audio Settings" setup (page 21). The interactive audio is not output. , Set "BD Audio MIX Setting" to "On" in the "Audio Settings" setup (page 21). The sound mode is not switched. , Only "Standard" is available when the audio/video cable is connected. Disconnect the audio/video cable to enjoy other sound modes on the player. Disc The disc does not play. , The disc is dirty or skewed. , The disc is not set until it clicks (page 15). , The disc is upside down. Insert the disc with the playback side facing down. , The disc has a format that cannot be played back by this player (page 27). , The player cannot play a recorded disc that is not correctly finalized. , The region code on the BD or DVD does not match the player (page 28). 24