Sony NWZA815 Operation Guide - Page 101

Install Windows Media Player 11 from the, If you transfer files by dragging and dropping

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Table of Contents Menu Index 101 Troubleshooting Connection with a computer (continued) Symptom The player is not recognized by the computer when it is connected to the computer. Data cannot be transferred to the player from your computer. Cause/Remedy  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it.  A USB hub is being used.  Connecting the player via a USB hub may not work. Connect the player to your computer using the supplied USB cable.  The USB port on your computer may have a problem. Connect the player to another USB port on your computer.  Transferring may be stopped due to noise such as static electricity, etc. This happens to protect data information.  Disconnect the player, then reconnect it.  If you transfer files by dragging and dropping on some computers that do not have Windows Media Player 11 installed, there may be limited files (AAC, video files, etc.) that can be transferred by dragging and dropping.  Install Windows Media Player 11 from the supplied CD-ROM, then transfer files by dragging and dropping again. Before installing the supplied Windows Media Player 11 on your computer, make sure to check whether your software or service corresponds to Windows Media Player 11. For details on usage, or support on Windows Media Player, visit the following web site: http://support.microsoft.com/  The USB cable is not connected to a USB port on your computer properly.  Disconnect the USB cable, and then reconnect it. Continued 

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Troubleshooting
101
101
Symptom
Cause/Remedy
The player is not
recognized by the
computer when it is
connected to the
computer.
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The USB port on your computer may have a
problem. Connect the player to another USB port
on your computer.
Data cannot be
transferred to the player
from your computer.
Transferring may be stopped due to noise such as
static electricity, etc. This happens to protect data
information.
Disconnect the player, then reconnect it.
If you transfer files by dragging and dropping on
some computers that do not have Windows Media
Player 11 installed, there may be limited files (AAC,
video files, etc.) that can be transferred by dragging
and dropping.
Install Windows Media Player 11 from the
supplied CD-ROM, then transfer files by
dragging and dropping again. Before installing
the supplied Windows Media Player 11 on your
computer, make sure to check whether your
software or service corresponds to Windows
Media Player 11. For details on usage, or support
on Windows Media Player, visit the following web
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
Connection with a computer
(continued)
Continued