Sony SPP-S2430 Operating Instructions - Page 74
Troubleshooting continued, Symptom, Remedy, Caller ID
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Troubleshooting (continued) Caller ID Symptom Remedy The caller's name and/or phone number does not appear on the display. • Make sure you have subscribed to Caller ID service. • Caller ID service may not work when the phone is connected to a Private Branch Exchange (PBX). • The call is made through company which does not offer Caller ID service. "OUT OF AREA" will appear on the display. • The call was "blocked." "PRIVATE" will appear on the display. • You have answered the call while "** RINGING **" was displayed. Please answer the call after the second ringer sound. The caller's name and/or phone number does not appear on the display during call waiting. • Make sure you have subscribed to "Caller ID with call waiting" service (page 64). • Make sure the "Caller ID with call waiting" service is set to "ACTIVE" (page 17). • Make sure nobody is talking with another phone on the same telephone line. You cannot dial the number from the Caller ID list. • Make sure you entered your area code correctly (page 13). • You may need to change the number of digits of the phone number (page 62). • This function may not work when the phone is connected to a Private Branch Exchange (PBX). The memory match function does not work. • If the call is from an office which uses multiple lines, the phone number may not match the number you put in the memory. • If you have stored phone number with an outside line access digit on a one-touch dial or in the Phone Directory because the phone is connected to a Private Branch Exchange (PBX), the phone number will not match the Caller ID data. • If you have stored phone number of less than 7 digits on a one-touch dial or in the Phone Directory, the phone number will not match the Caller ID data. You cannot use voice mail service. • Make sure you have subscribed to voice mail service (page 65). The MESSAGES lamp does not function even if you have subscribed to voice mail service. • If you move or change your telephone company, reset this phone (page 66). • Make sure that the voice mail service is set to "ACTIVE" (page 21). 74US Additional Information
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