Sony TDM-NC1 Operating Instructions (Large File - 10.48 MB) - Page 34
Troubleshooting, Problems and remedies - firmware update
UPC - 027242710900
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Troubleshooting Problems and remedies Should you encounter a problem with your system, do the following: 1 Make sure the DIGITAL MEDIA PORT cable of the unit is connected to the AV system with DIGITAL MEDIA PORT interface (Sony DAV series, etc.). 2 Find your problem in the troubleshooting checklist below and take the indicated corrective action. If the problem persists after doing all of the above, consult your nearest Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained. When bringing the system in for repairs, be sure to bring in the entire system. This product is a system product, and the entire system is needed to determine the location requiring repair. General There is no sound. • Check the connections. • Check the connected AV system's volume. There is severe hum or noise. • Move the unit away from the source of noise. The remote does not function. • Remove the obstacle. • Move the remote closer to the unit. • Replace the CR2025 battery. • Locate the unit away from the fluorescent light. Network The desired server cannot be found. • Restart the computer. • Check the WIRELESS/WIRED selector on the network unit. • Check the network settings on your computer. • Start up the server you want to use on your computer. • Check the network settings on the unit side. • Set the router or hub again correctly. For details, see the instruction manual of the router or hub. • When setting a firewall other than that provided with the OS, refer to Troubleshooting in the "M- crew Server Ver. 2.5" Installation Instructions included on the supplied CD-ROM. • Reduce the number of servers that can be connected to 10 servers or less (page 31). • Follow the procedure below and reconnect to the server. 1. Press MENU. 2. Select "SERVER?" in the network menu (page 31), then press ENTER. 3. Press ./> repeatedly to select the desired media server, then press ENTER. Tracks registered to a server cannot be selected by the unit. • Track selection, playback and other operations on the unit side may not be possible for servers other than M-crew Server Ver. 2.5. The sound skips. • Sound skipping may occur in the following cases: - When music is being recorded onto the server - When the computer is running many applications - When the network status is crowded - When multiple unit systems are performing playback simultaneously • When the computer and the wireless LAN router are connected by a wireless connection, change it to a wired connection. • When the wireless LAN router and the unit are connected by a wireless connection, position the unit as close to the wireless LAN router as possible. Track names are not displayed. • Some types of input characters cannot be displayed by the unit, even if they can be registered and displayed on the server. Operation commands take time. • Depending on the condition of the server, it may take a while until operation proceeds. For example, when there is no response after pressing m/M, keep pressing m/M for a while. Afterwards, operation should begin. Wireless connection does not work well. • Check that the wireless settings (SSID, Security mode, wireless network key) match the settings of your wireless LAN router. • Check that your wireless LAN router uses the latest firmware version. If it is not the latest version, updating the firmware may improve the communication quality. For details, refer to the operation manual of your wireless LAN router. • Make sure not to place the unit in a metallic TV stand, etc. 34GB