Sony WAHTSA1 Operating Instructions - Page 12
Troubleshooting - wireless
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Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained. In the event of a problem with the surround amplifier, have a Sony dealer check the entire system together (system, speakers, and wireless adapters). Power The power is not turned on. • Check that the AC power cord (mains lead) is connected securely. The POWER / ON LINE indicator does not turn on. Turn off the surround amplifier and remove the AC power cord (main leads) of the surround amplifier, then check the following items. • Are the + and - speaker cords short-circuited? • Is anything blocking the ventilation holes of the surround amplifier? • After checking the above items and fixing any problems, connect the AC power cord (mains lead) of the surround amplifier and turn on. If the cause of the problem cannot be found even after checking all the above items, consult your nearest Sony dealer. Sound There is no sound. Check the status of the POWER / ON LINE indicator on the surround amplifier. - turns green • The speaker cord is not connected securely. • Check the speaker connections and settings. • The volume of the S-AIR main unit is set to minimum. • The S-AIR main unit is in mute status. • Depending on the source or the settings of the S-AIR main unit, the effect of the speakers may be less noticeable. • Headphones are connected. - flashes green 12US • The S-AIR main unit is not turned on. • The S-AIR main unit is paired to another S-AIR product. • The surround amplifier is paired to another S-AIR main unit. • Confirm the IDs of the S-AIR main unit and surround amplifier (page 8). • Pairing operation is not completed. • Sound transmission is poor. Move the surround amplifier so that the POWER / ON LINE indicator turns green. • Move the system away from any other wireless products. • Stop using another wireless product. • The wireless transceiver and/or the wireless transmitter are/is not inserted correctly. - turns red • Change the SURROUND SELECTOR switch (SURROUND or SURROUND BACK) of the surround amplifier to match the S-AIR main unit. No sound is heard from the S-AIR main unit. • Volume becomes the minimum when you turn off the surround amplifier with headphones connected before you turn off the S-AIR main unit or if radio reception is poor. In these cases, check radio reception, and set the volume again. Severe hum or noise is heard. • Check that the S-AIR products are connected securely. • Check that the connecting cords are away from a transformer or motor, and at least 3 meters (10 ft) away from your TV set or a fluorescent light. • Move your TV away from the audio components. • The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. • Clean the disc. No sound or only a very low-level sound is heard from the speakers. • Check the speaker connections and settings. • Check the decoding mode setting. • Depending on the source, the effect of the speakers may be less noticeable. • Wireless setting of the speaker is not correct. • A 2 channel source is being played. No sound is heard or sound is cut off. • The S-AIR main unit and/or the surround amplifier is installed in a place such as on a metal shelf. • Wireless LANs, a microwave (oven) and Bluetooth applications, etc. are placed near the surround amplifier.