Sony WH-CH520 Help Guide - Page 109

Cannot hear the other person or the call volume is low during calls/The other person, cannot hear

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Help Guide Wireless Stereo Headset WH-CH520 Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. Check that both the headset and the connected device are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. When you use the video calling application, open the settings* of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WH-CH520 Hands-Free)]**. When the settings of the video calling application cannot be checked or calling connections [Headset (WH-CH520 Hands-Free)] cannot be selected, select [Headset (WH-CH520 Hands-Free)] on the settings of your computer to make connections. * Depending on the video calling application you are using, this function may not be available. ** Names may vary according to the computer or the video calling application you are using. Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call Resetting the headset Initializing the headset to restore factory settings 5-044-178-11(1) Copyright 2023 Sony Corporation 109

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Help Guide
Wireless Stereo Headset
WH-CH520
Cannot hear the other person or the call volume is low during calls/The other person
cannot hear you or their call volume is low during calls.
Check that both the headset and the connected device are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
When you use the video calling application, open the settings
*
of the video calling application, and check that the
speaker or microphone setting is specified as [Headset (WH-CH520 Hands-Free)]
**
. When the settings of the video
calling application cannot be checked or calling connections [Headset (WH-CH520 Hands-Free)] cannot be selected,
select [Headset (WH-CH520 Hands-Free)] on the settings of your computer to make connections.
Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the
(call) button to respond to an incoming
call.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Related Topic
How to make a wireless connection to Bluetooth devices
Receiving a call
Making a call
Resetting the headset
Initializing the headset to restore factory settings
5-044-178-11(1) Copyright 2023 Sony Corporation
Depending on the video calling application you are using, this function may not be available.
*
Names may vary according to the computer or the video calling application you are using.
**
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