Section |
Page |
Getting Started |
5 |
Using the Help Guide |
5 |
Help Guide versions |
5 |
Note |
5 |
Hint |
6 |
Related topics |
6 |
Remote control |
6 |
Using the remote control |
6 |
To return to the previous screen |
6 |
Hint |
7 |
Related topics |
7 |
Functions of the remote control buttons |
7 |
Upper buttons on the remote control |
7 |
Related topics |
8 |
Middle buttons on the remote control |
8 |
Related topics |
8 |
Lower buttons on the remote control |
8 |
Related topics |
9 |
Searching by voice |
9 |
Hint |
10 |
When you cannot search using your voice |
10 |
Note |
10 |
Keeping the TV updated |
10 |
Introducing Android TV™ |
10 |
Displaying the picture in a small screen |
11 |
Displaying the picture as a small screen |
11 |
Note |
11 |
Closing the small screen or returning it to full screen |
11 |
Installing apps from the Google Play Store |
12 |
Note |
12 |
Hint |
12 |
About paid apps |
12 |
To delete an app |
12 |
Related topics |
13 |
Moving apps to a USB memory device |
13 |
Note |
13 |
Hint |
13 |
To remove a USB memory device |
13 |
Note |
13 |
Viewing Internet media |
14 |
Note |
14 |
Related topics |
14 |
Enjoying safe apps and video streaming services (Security & restrictions) |
14 |
Note |
14 |
Hint |
14 |
Basic Operations |
14 |
Home menu |
15 |
Search, Notifications, Inputs, Timers, and Settings (A) |
15 |
Apps (B) |
15 |
Play Next (C) |
15 |
Note |
15 |
Channels (D) |
15 |
Hint |
16 |
Customize channels (E) |
16 |
Hint |
16 |
Using the TV Menu Bar |
16 |
Adding channels to favorites |
16 |
Hint |
17 |
To change the settings of this function |
17 |
Available options |
17 |
Note |
17 |
Using the “Content Bar” (DISCOVER) |
17 |
To change the settings of this function |
18 |
Available options |
18 |
Note |
18 |
Using the Action Menu |
18 |
Main ACTION MENU items |
19 |
Hint |
19 |
Display & Sound |
19 |
TV |
19 |
Menu |
20 |
Hint |
20 |
Selecting inputs |
20 |
Hint |
20 |
Switching from the Home Menu |
20 |
Changing the picture and sound quality to your preferences |
20 |
Adjusting the picture quality |
20 |
Picture adjustments |
21 |
Hint |
21 |
Screen |
21 |
“Picture adjustments” advanced settings |
21 |
Note |
21 |
Picture mode |
21 |
Advanced settings |
22 |
[Brightness] settings |
22 |
[Color] settings |
22 |
[Clarity] settings |
23 |
[Motion] settings |
23 |
[Video options] settings |
23 |
[Reset] settings |
23 |
Hint |
23 |
Related topics |
23 |
Adjusting the sound quality |
24 |
Hint |
24 |
“Sound adjustments” advanced settings |
24 |
Note |
24 |
[Sound mode] settings |
25 |
[Advanced settings] |
25 |
Related topics |
25 |
How the illumination LED lights up |
26 |
Related topics |
26 |
Accessibility features |
26 |
Hint |
26 |
Support Site |
26 |
Watching TV |
27 |
Watching TV programs |
27 |
Using the program guide |
27 |
To switch the program guide |
27 |
To use optional functions |
27 |
Using interactive broadcast TV services |
28 |
To use Ginga service (Ginga models only) |
28 |
Watching in 3D (3D models only) |
28 |
Understanding the basics of 3D TV (3D models only) |
28 |
Recommended viewing distance for a 3D image |
28 |
Hint |
28 |
TV and Active 3D Glasses communication range |
28 |
Note |
29 |
Caring for your glasses |
29 |
Related topics |
29 |
Preparing your 3D glasses (3D models only) |
29 |
For Passive 3D Glasses |
29 |
For Active 3D Glasses |
29 |
Hint |
30 |
Related topics |
30 |
Watching TV in 3D (3D models only) |
30 |
Hint |
31 |
Note |
31 |
Related topics |
31 |
Using the TV with Other Devices |
31 |
USB devices |
32 |
Playing content stored on a USB device |
32 |
Connecting a USB device |
32 |
Enjoy photos/music/movies stored on a USB device |
32 |
To check the supported file formats |
32 |
Note |
32 |
Hint |
33 |
Related topics |
33 |
Information about USB devices used for storing photos and music |
33 |
Related topics |
33 |
Supported files and formats |
33 |
Photos |
33 |
Other supported files and formats |
34 |
Music |
34 |
mp4 |
34 |
Extension: *.mp4 / *.m4a |
34 |
3gpp |
34 |
Extension: *.3gp / *.3g2 |
34 |
Asf |
34 |
Extension: *.wma |
34 |
ogg |
34 |
Extension: *.ogg |
34 |
Other |
35 |
Extension: *.mp3 |
35 |
Extension: *.wav |
35 |
Extension: *.flac |
35 |
Extension: *.aac |
35 |
Other supported files and formats |
35 |
Videos |
35 |
MPEG1 (*.mpg / *.mpe / *.mpeg) |
35 |
MPEG2PS (*.mpg / *.mpe / *.mpeg) |
36 |
MPEG2TS |
36 |
Extension : *.m2t |
36 |
Extension : *.m2ts / *.mts |
36 |
MP4 (*.mp4): For 2K models |
36 |
MP4 (*.mp4): For 4K models |
36 |
avi (*.avi) |
37 |
Asf (*.asf / *.wmv) |
37 |
MKV (*.mkv): For 2K models |
37 |
MKV (*.mkv): For 4K models |
38 |
3gpp (*.3gp / *.3g2) |
38 |
MOV (*.mov) |
39 |
WebM (*.webm) |
39 |
Other supported files and formats |
39 |
Audio sampling rates (for videos) |
39 |
Other supported files and formats |
40 |
External subtitles |
40 |
Other supported files and formats |
40 |
Blu-ray and DVD players |
41 |
Connecting a Blu-ray or DVD player |
41 |
Note |
41 |
Hint |
41 |
HDMI connection |
41 |
Component video connection |
41 |
For models supplied with a Mini Plug Component Adapter |
42 |
Note |
42 |
Composite connection |
42 |
If using an Analog Extension cable |
43 |
Related topics |
43 |
Watching Blu-ray and DVD discs |
43 |
Hint |
43 |
Related topics |
43 |
Set-top box (cable/satellite box) |
44 |
Connecting a Set-top box (cable/satellite box) |
44 |
Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) |
44 |
Connecting an IR Blaster (IR Blaster compatible models only) |
44 |
Note |
44 |
Related topics |
45 |
Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) |
45 |
Hint |
45 |
Note |
45 |
Related topics |
45 |
Enjoying content from your mobile device on the TV with Google Cast |
45 |
Note |
46 |
Related topics |
46 |
Computers, cameras, and camcorders |
46 |
Connecting a computer and viewing stored content |
46 |
To connect a computer |
46 |
To check the video signal specifications |
46 |
To view content stored on a computer |
46 |
To check the supported file formats |
46 |
Note |
46 |
Connecting a camera or camcorder and viewing stored content |
47 |
To connect a camera or camcorder |
47 |
To view content stored on a digital still camera/camcorder |
47 |
To check the supported file formats |
47 |
Hint |
47 |
Related topics |
47 |
Computer video signal specifications |
47 |
Other video input signals |
48 |
Note |
48 |
Audio system |
48 |
Outputting audio from an audio system |
48 |
Note |
49 |
Connection using an HDMI cable |
49 |
Note |
49 |
Connecting an audio system |
49 |
Note |
49 |
HDMI connection (ARC supported) |
49 |
Digital optical cable connection |
49 |
Audio cable connection |
50 |
Hint |
50 |
Related topics |
50 |
Adjusting an audio system |
50 |
Adjusting an audio system connected with an HDMI cable or digital optical cable |
50 |
Note |
51 |
Hint |
51 |
Adjusting an audio system connected with an audio cable |
51 |
Note |
51 |
Hint |
51 |
Related topics |
51 |
Bluetooth devices |
51 |
Connecting a Bluetooth device |
51 |
To pair the TV with a Bluetooth device |
52 |
To connect to a paired Bluetooth device |
52 |
Related topics |
52 |
Adjusting the AV sync setting |
52 |
Hint |
52 |
Note |
52 |
Supported Bluetooth profiles |
53 |
Related topics |
53 |
Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) |
53 |
Connecting a wireless subwoofer (optional) |
53 |
Hint |
54 |
Related topics |
54 |
Adjusting wireless subwoofer-related settings (optional) |
54 |
Available Options |
54 |
To set the power control method of the Wireless Subwoofer |
55 |
Related topics |
55 |
BRAVIA Sync-compatible devices |
55 |
BRAVIA Sync overview |
55 |
Related topics |
55 |
Using features available for BRAVIA Sync-compatible devices |
55 |
Blu-ray/DVD player |
56 |
AV receiver |
56 |
Video camera |
56 |
Note |
56 |
Related topics |
56 |
Adjusting BRAVIA Sync settings |
56 |
Available options |
56 |
To use the Sync Menu |
57 |
Hint |
57 |
Related topics |
57 |
Viewing pictures in 4K from compatible devices (4K models only) |
57 |
Viewing pictures in 4K resolution (4K models only) |
57 |
To view pictures stored on a USB device or network device in 4K resolution |
58 |
To view pictures stored on a digital still camera/camcorder |
58 |
To check the supported file formats |
58 |
To view pictures in 4K resolution with higher quality |
58 |
Note |
58 |
Related topics |
58 |
Settings for viewing pictures in 4K resolution with higher quality (4K models only) |
58 |
HDMI signal format |
58 |
Note |
59 |
Related topics |
59 |
Connecting to a Network |
59 |
Connecting to a network using a LAN cable |
59 |
Connecting to a network using a LAN cable |
59 |
Hint |
59 |
Note |
60 |
Related topics |
60 |
Connecting to a network using a wireless connection |
60 |
Using Wi-Fi to connect the TV to the Internet/Network |
60 |
To turn off the built-in wireless LAN |
61 |
Hint |
61 |
Note |
61 |
Related topics |
61 |
Using Wi-Fi Direct to connect to the TV (no wireless router required) |
61 |
If connection is not succesful |
62 |
To connect another device |
62 |
To change the name of the TV shown on the connected device |
62 |
To list connected devices/deregister devices |
62 |
Home network features |
62 |
Adjusting home network settings |
62 |
To check the server connection |
63 |
To use the renderer function |
63 |
To use the remote device |
63 |
Playing content from a computer |
63 |
To check the supported file formats |
64 |
Note |
64 |
Related topics |
64 |
Playing content from a media server |
64 |
Related topics |
64 |
RVU statement (RVU compliant models only) |
64 |
Settings |
65 |
Configuring the TV |
65 |
[TV] |
65 |
Available options |
65 |
Hint |
66 |
[Network & Accessories] |
66 |
Available options |
66 |
[System Preferences] |
66 |
Available options |
66 |
[Personal] |
67 |
Available options |
67 |
[Accounts] |
67 |
[Expert panel settings] (only models equipped with an OLED panel) |
67 |
Available options |
67 |
Note |
68 |
Setting a timer |
68 |
To set the on timer |
68 |
To set the sleep timer |
68 |
Note |
68 |
Troubleshooting |
68 |
Start here |
68 |
Self diagnostics |
69 |
Check if the TV is working properly. |
69 |
Hint |
69 |
If the problem persists, try the following. |
69 |
Software updates |
69 |
To turn on automatic software download |
69 |
Hint |
69 |
Updating software via USB storage device |
69 |
Related topics |
69 |
If a full reset (restart) of the TV is required |
70 |
Power Reset |
70 |
Hint |
70 |
Factory data reset |
70 |
Note |
70 |
Frequently Asked Questions for Troubleshooting |
70 |
Picture (quality)/screen |
71 |
No color/Dark picture/Color is not correct/Picture is too bright. |
71 |
Note |
71 |
Related topics |
71 |
Distorted picture./The screen flickers. |
71 |
Check the connection and position of the antenna and peripheral devices |
71 |
Check the [Motion] setting |
72 |
Related topics |
72 |
Picture size/Screen format/Wide mode changes automatically. |
72 |
Example of setting [Wide mode] (when the aspect ratio of the original picture is 4:3) |
72 |
[Wide mode] (when the aspect ratio of the original picture is 16:9) |
72 |
Note |
73 |
Hint |
73 |
The screen suddenly changes to a video you do not recognize while watching TV. |
73 |
A black box appears on the screen. |
73 |
There are banners/tickers at the top or bottom of the screen. |
74 |
High resolution HDR pictures are not displayed. |
74 |
3D pictures are not displayed. The 3D effect is weak. (3D models only) |
74 |
For 4K models |
74 |
For Active 3D Glasses models |
74 |
Related topics |
75 |
Black bars appear on both sides of the screen when watching 3D pictures. (3D models only) |
75 |
You cannot turn off 3D display while watching 3D content. (3D models only) |
75 |
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) |
75 |
A message about an app asking for permission to access a TV function is displayed. |
75 |
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) |
75 |
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) |
76 |
You are concerned about an image retention. (only models equipped with an OLED panel) |
76 |
Note |
76 |
Related topics |
76 |
A white line appears on the screen. (only models equipped with an OLED panel) |
76 |
Panel refresh does not complete. (only models equipped with an OLED panel) |
76 |
Keyboard |
76 |
You cannot operate the current screen after the on-screen keyboard is displayed. |
77 |
Broadcast reception |
77 |
Check these things first to troubleshoot your TV reception. |
77 |
Hint |
77 |
Related topics |
77 |
Block noise or an error message appears and you cannot watch broadcasts. |
77 |
Ghosting or double images appear. |
77 |
Related topics |
78 |
Only snow noise or a black picture appears on the screen. |
78 |
Related topics |
78 |
There is picture or sound noise when viewing an analog TV channel. |
78 |
Related topics |
78 |
Some channels are blank. |
78 |
Related topics |
79 |
Poor reception or poor picture quality with digital broadcasts. |
79 |
Related topics |
79 |
You cannot view digital channels. |
79 |
Related topics |
79 |
You cannot receive or select channels. |
79 |
Related topics |
79 |
Some digital cable channels are not displayed. |
80 |
Related topics |
80 |
Broadcast HD formats have poor quality. |
80 |
Related topics |
80 |
Sound |
80 |
No sound but good picture. |
80 |
Related topics |
80 |
Audio noise. |
81 |
Related topics |
81 |
No audio or low audio with a home theater system. |
81 |
Related topics |
81 |
Distorted sound. |
81 |
Related topics |
81 |
Headphone/Bluetooth audio device volume cannot be adjusted. |
82 |
You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers. |
82 |
To output sound from both the headphones/Bluetooth audio device and TV speakers |
82 |
If the TV is not an A2DP-supported model |
82 |
If the TV is an A2DP-supported model |
82 |
To output sound from both an audio system connected via ARC and TV speakers |
82 |
You are concerned about a delay between the picture and sound. |
82 |
If a Bluetooth audio device is connected |
82 |
If a specific audio system is connected with an HDMI cable |
83 |
Related topics |
83 |
Network (Internet/home)/apps |
83 |
The TV cannot connect to the Internet/Network. |
83 |
Checking the status of the network connection |
83 |
Hint |
83 |
Note |
84 |
Related topics |
84 |
The picture and/or sound quality from streaming apps is poor. |
84 |
Hint |
84 |
Related topics |
84 |
Your TV cannot connect to the server. |
84 |
Related topics |
85 |
You can connect to the Internet, but not to certain apps and services. |
85 |
Hint |
85 |
Related topics |
85 |
Remote control/accessories |
85 |
The remote control does not operate. |
85 |
Check if the TV is working properly |
85 |
Check if the remote control is working properly |
86 |
Reset the remote control |
86 |
Note |
86 |
Related topics |
86 |
You cannot turn the Active 3D Glasses on. (3D models only) |
87 |
The LED indicator on the Active 3D Glasses blinks. (3D models only) |
87 |
Related topics |
87 |
Power |
87 |
The TV turns off automatically. |
88 |
Related topics |
88 |
The TV turns on automatically. |
88 |
Related topics |
88 |
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) |
88 |
The TV does not turn on. |
88 |
1. Check if the TV turns on with the remote control. |
88 |
2. Check if the TV turns on with the power button on the TV. |
88 |
3. Unplug the AC power cord (mains lead) and wait for 2 minutes (3 minutes for models equipped with an OLED panel). |
89 |
Hint |
89 |
Related topics |
89 |
Connected devices |
89 |
No picture from a connected device. |
89 |
Related topics |
90 |
You cannot select a connected device in the Home Menu. |
90 |
Related topics |
90 |
Certain programs on digital sources display a loss of detail. |
90 |
Photo images or folders take time to display. |
90 |
Related topics |
90 |
You cannot find a connected BRAVIA Sync HDMI device. |
90 |
Related topics |
90 |
The STB MENU button on the remote control does not work. |
91 |
Related topics |
91 |
You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function. |
91 |
You cannot control a second AV receiver. |
91 |
Related topics |
91 |
An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) |
91 |
Related topics |
92 |
Some media files in the USB device or server are not displayed. |
92 |
Related topics |
92 |
Operation cuts out, or a device does not work. |
92 |
Related topics |
92 |
Some paid content cannot be played. |
92 |
LED |
92 |
The illumination LED sometimes lights up. |
93 |
You want to disable the illumination LED so that it does not light up or blink. |
93 |
Note |
93 |
Index |
93 |
TV programs |
93 |
Picture/display |
93 |
Sound/voice |
93 |
Remote control |
93 |
Connections |
93 |
External devices |
94 |
Apps |
94 |
File playback |
94 |