Sony XBR-65X800G Reference Guide - Page 18

Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control until a message appears. The TV will restart. If the TV does not recover, try unplugging the AC power cord. Then press the power button on the TV and wait for two minutes, and plug in the AC power cord. 2 Refer to the Help menu by pressing HELP on the remote control. 3 Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements. 4 Visit Sony support website (information provided on the front cover of this manual). 5 Perform the factory data reset. Refer to "How to reset the TV to factory settings" (page 18). When [A new TV system software update is available...] message is displayed. Sony strongly recommends you to update the TV software by selecting [Update Now]. These software updates improve your TV performance or add new features. The following screen with [Updating...] will appear and the illumination LED flashes white while software is updating. Updating... Do not unplug the AC power cord during the software update. If you do, the software update may not finish completely, and it may cause a software malfunction. Software updates can take up to 15 minutes. 18US When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again. How to reset the TV to factory settings WARNING: The reset will clear all of your customized settings including the parental lock setting.  Turn on the TV. You can reset the TV to factory settings by pressing HOME, then select [Settings]  [Storage & reset]  [Factory data reset].  To force factory data reset, unplug the AC power cord. Press and hold both  and - buttons on the TV, then plug in the AC power cord. Release both buttons when the illumination LED blinks in green.  For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/unregistering, signing out of and deactivating all network services as well as factory reset the TV. Troubles and Solutions When the illumination LED is flashing in red.  Count how many times it flashes (interval time is three seconds). Reboot the TV by disconnecting the AC power cord from the TV until the illumination LED stopped flashing in red, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Customer Support (information provided on the front cover of this manual) with the number of times the illumination LED flashes. There is no picture (screen is dark) and no sound.  Check the cable/antenna connection.  Connect the TV to the AC power, and press the power button on the TV or the remote control. No color or irregular color when viewing Video input from the VIDEO jack of .  Ensure Mini Plug Component Adapter (EC) is not connected to the PBPR jack.  Check the connection of the VIDEO jack of and check if the cable is firmly inserted in its respective jack.