Sony XBR-65X930C Help Guide - Page 124

Apps are inaccessible. The TV cannot access the Internet when IPv6 is set. Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. You can connect to the Internet, but not to Google services. [131] Troubleshooting | Network (Internet/home)/apps The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed. Reset the wireless router. Select [[Manual entry]] to enter a network name (SSID). [132] Troubleshooting | Network (Internet/home)/apps Sometimes video streaming quality is poor. Quality depends on the original video provided by the video content provider and your connection bandwidth. The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router (access point), environmental interference, and the quality of the wireless router (access point). In this case, use a wired connection for the Internet, or try the 5GHz band. The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band. Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network [133] Troubleshooting | Network (Internet/home)/apps Wi-Fi connection is lost or intermittent. 116