Sony XR-77A80J Reference Guide - Page 10
Troubleshooting
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Detaching the Table-Top Stand from the TV 1 Remove one side of the Table-Top Stand at a time. Firmly hold the Table-Top Stand securely with both hands while the other people lift up the TV. 2 Repeat the previous step and remove the other side of the Table-Top Stand. Note • Three or more people are required to detach the Table-Top Stand. • Be careful not to use excessive force while detaching the Table-Top Stand from the TV as it may cause the TV set to fall resulting in personal injury or physical damage to the TV. • Take care when handling the Table-Top Stand to prevent damage to the TV. • Be careful when lifting the TV as the Table-Top Stand is detached, the Table-Top Stand may topple over and cause personal injury. • Take care when removing the Table-Top Stand from the TV to prevent it from falling over and damaging the surface that the TV is sitting on. • Do not remove the Table-Top Stand for any reason other than to install corresponding accessories on the TV. • Be sure the TV is vertical before turning on. To avoid uneven picture uniformity do not power on the TV with the panel facing down. Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control for about five seconds. The TV will restart. If the TV does not recover, try unplugging the AC power cord then press the power button on the TV and release it. Wait for two minutes, and plug in the AC power cord. Or, press the power button on the TV for about 40 seconds until the TV turns off. 2 Refer to the Help menu by pressing HELP on the remote control. 3 Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements. 4 Visit Sony support website (information provided at the end of this manual). 5 Perform the factory data reset. When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again. How to reset the TV to factory settings WARNING: The reset will clear all of your customized settings including the parental lock setting. • You can reset the TV to factory settings by selecting [Factory data reset]. How to select [Factory data reset], refer to the online Help Guide. • To force factory data reset, unplug the AC power cord. Press and hold button on the TV, then plug in the AC power cord. 10US