Symantec 20006136 User Guide - Page 34

34 Service and Support Solutions Contact Support You can access the Symantec support Web site at: www.symantec.com/globalsupport Contact Support In addition to using our Self Help options, you can also contact a support representative by chat, email, or phone. w Support offerings may vary based on the language or product. Following is an overview of our support offerings: Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service. Email Submit your question on our Web site and receive a response by email. Email support has a slower response time when compared to chat or phone. Email support is free. Phone Speak to a support representative in real time. To contact a support representative, please visit the Symantec support Web site at the following URL: www.symantec.com/globalsupport