TRENDnet TEG-PCITXM2 User Guide - Page 13

Troubleshooting This section provides possible solutions to problems regarding the installation and operation of the Gigabit Adapter. 1: Windows does not detect the Gigabit Adapter installed. Solution: The PCI card might not be inserted into the PCI slot correctly or securely. Please power off the computer, remove and reinstall the Adapter. Or, install the Adapter into a different PCI slot. The motherboard of your system might not be Plug & Play compatible. Please check your motherboard's user's manual for more information. 2: Windows can't locate the driver for the Gigabit Network Adapter. Solution: Double check the driver diskette and make sure it's labeled for this Adapter. For the latest driver, please visit http://www.trendnet.com, select the "Download" section on the page, and select the "product name" to download the driver. Please note the driver file on the web site is either in .EXE (executable) or .ZIP (compressed) format. After downloading the file, for .EXE file, please double click the file and take a note on where the driver files are copying, and then locate the driver from that location (e.g. C:\TEG-PCITXR). For the ZIP file, please use WINZIP or other compatible decompressed software to expand the file to a desired location and then locate the driver from that location. Contact Technical Support Telephone: +1-310-891-1100 Fax: +1-310-891-1111 Website: www.TRENDNET.com E-mail: [email protected] Technical Support Hours 7:00AM ~ 6:00PM, Monday through Friday Pacific Standard Time (except holidays) 11