TRENDnet TW100-BRF104 Manual - Page 75

Troubleshooting

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TW100-BRF104 Broadband Router+Firewall Chapter 8 Troubleshooting The following section provides possible solutions to problems regarding the installation and operation of the Broadband Router+Firewall. If your situation is described here, the problem should be solved by applying the corresponding solution. Also check the FAQs which follow for other environment related information about your Broadband Router+Firewall. 8.1 Problem Scenarios The following section describes various problem scenarios and the steps you should take to solve them. If your questions are not addressed here, refer to customer support. 8.1.1 I can't connect to the Broadband Router+Firewall. • The Broadband Router+Firewall is properly installed, LAN connections are OK, and it is turned on. • Ensure that your computer and the Broadband Router+Firewall are on the same network segment. If you are not sure, initiate the DHCP function, and let the computer get the IP address automatically. • Ensure that your computer is using an IP Address within the default range of 192.168.1.2 to 192.168.1.254 and thus compatible with the Broadband Router+Firewall default IP Address of 192.168.1.1 • Also, the Subnet Mask should be set to 255.255.255.0 to match the Broadband Router+Firewall. In the Broadband Router+Firewall, you can check these settings by using Control Panel -> Network to check the Properties for the TCP/IP protocol. 8.1.2 The Test LED stays lit when it shouldn't. The Test LED lights up when the device is first powered up. Meantime, the system will boot up itself and check for proper operation. After finishing the checking procedure, the LED turns off to show the system is working fine. If the LED remains lit after this time, the device is not working properly. Try to re-flash the firmware by assigning a static IP address to the computer, then upgrade the firmware again. If that doesn't help, contact your dealer for further inspection. Troubleshooting 8-1

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TW100-BRF104
Broadband Router+Firewall
Troubleshooting
8-1
Chapter 8
Troubleshooting
The following section provides possible solutions to problems regarding the installation and operation of the
Broadband Router+Firewall. If your situation is described here, the problem should be solved by applying the
corresponding solution.
Also check the FAQs which follow for other environment related information about your Broadband
Router+Firewall.
8.1
Problem Scenarios
The following section describes various problem scenarios and the steps you should take to solve them. If
your questions are not addressed here, refer to customer support.
8.1.1
I can’t connect to the Broadband Router+Firewall.
•
The Broadband Router+Firewall is properly installed, LAN connections are OK, and it is turned on.
•
Ensure that your computer and the Broadband Router+Firewall are on the same network segment. If
you are not sure, initiate the DHCP function, and let the computer get the IP address automatically.
•
Ensure that your computer is using an IP Address within the default range of 192.168.1.2 to
192.168.1.254 and thus compatible with the Broadband Router+Firewall default IP Address of
192.168.1.1
•
Also, the Subnet Mask should be set to 255.255.255.0 to match the Broadband Router+Firewall. In
the Broadband Router+Firewall, you can check these settings by using Control Panel -> Network to
check the Properties for the TCP/IP protocol.
8.1.2
The Test LED stays lit when it shouldn’t.
The Test LED lights up when the device is first powered up. Meantime, the system will boot up itself and
check for proper operation. After finishing the checking procedure, the LED turns off to show the system is
working fine. If the LED remains lit after this time, the device is not working properly. Try to re-flash the
firmware by assigning a static IP address to the computer, then upgrade the firmware again. If that doesn’t
help, contact your dealer for further inspection.